Team Leader - Employment (IEA)

Flourish Australia; Sydney; On-site; AUD 105,000 - 110,000; Full time

Benefits offered by this job

Onboarding program

Tax-Free Salary Packaging up to $15,9k

Fleet pricing discounts

Generous leave provisions

Laptop and mobile phone

Employee Assistance Program

Professional development in mental‑h e

NDIS/employee well-being support

Job summary

Flourish Australia in Sydney’s Surry Hills is seeking a Team Leader - Employment to drive the IEA program, supervise staff, and build strong employer partnerships. You will lead by example, mentor frontline staff and ensure delivery of high-quality, recovery-oriented employment support to participants.

You’ll guide and coach team members, ensure compliance with guidelines and statutory requirements, and collaborate with employers to achieve successful job outcomes.

Qualifications

• Three years plus of experience in employment services or disability services.
• Experience leading a team and supervising staff.
• Strong communication and collaboration skills.
• Understanding of recovery-based practice and IEA program requirements.

Responsibilities

• Lead employer engagement at allocated sites and ensure safety and award compliance.
• Prepare wage subsidy requests with Managers, Employment when applicable.
• Develop and monitor performance of IEA staff on employment outcomes and post-placement support.
• Provide day-to-day supervision to junior staff and model front-line service delivery.
• Deliver recovery‑focused, strengths‑based IEA program services.

Skills

Team leadership

Staff supervision

Employer engagement

Communication

Problem solving

Collaboration

Tools

Microsoft Office

Data management systems

Job description

We're looking for a passionate Team Leader - Employment to join our Inclusive Employment Australia (IEA) program and drive success at our Surry Hills site!

The position available is:

• Ongoing full-time (76 hours/fortnight)
• Based on-site in Surry Hills
• Working Monday to Friday
• Level 5 on the Flourish Australia Enterprise Agreement (2018) equivalent to $105,000p.a. - $110,000p.a + Super + Tax Free Benefits

About the Role

The Team Leader – Employment is dedicated to delivering high-quality, recovery-oriented support that empowers participants to achieve employment goals. By guiding and supervising staff, collaborating with employers, and ensuring compliance with all relevant guidelines and statutory requirements, the Team Leader fosters a positive and supportive environment.

A key feature of the Team Leader - Employment role is to lead by example within the IEA program by taking a hands‑on approach to front‑line service delivery work, coaching and mentoring team members and thereby supporting and developing the skills of lower or similar classified staff.

On a day-to-day basis, you will be required (but not limited) to:

• Lead employer engagement at allocated sites, including ensuring all workplaces meet safety requirements and that the relevant Award conditions and pay is applied to participants.
• Where applicable, agree with employers and prepare wage subsidy requests for Managers, Employment to submit.
• Develop and monitor the performance of other IEA staff in relation to employment anchors, outcomes, post placement support, and all other requirements of the program.
• Provide day-to-day supervision and support of lower or similar classified employees.
• Be proactive in delivering IEA program services that are recovery-focused, and strengths based.

For more information about what it means to be a Team Leader - Employment with Flourish Australia including full list of key tasks and responsibilities, please review the Position Description.

Who We’re Looking For

We are seeking experienced individuals within the employment services or disability services sector, who has demonstrated experience to lead a team. Our ideal candidate is driven, compassionate, and eager to make a difference, and is someone who can inspire others while delivering meaningful impact. You will come with;

• Demonstrated experience working in employment services and programs
• Substantial management and communication skills
• Creative thinking to solve problems
• Be people focused and work in partnership
• Self-reflect and constantly review work practices
• Ability to work collaboratively and support team objectives

The Benefits

Flourish Australia recognises and values its people as demonstrated by:

• Level 5 on the Flourish Australia Enterprise Agreement (2018)(no bonus system in place)
• Tailoredonboarding programto set you up for success
• Tax-Free Salary Packagingavailable up to $15,900
• Exclusive personalfleet pricing discountswith our preferred automotive supplier
• Generous leave provisionsincluding 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + 10 weeks paid primary carer parental leave + ADO accrual
• Comprehensive infrastructureincluding a laptop, mobile phone and other resources for work purposes
• Regularsupervision (reflective practice), ongoing 1:1mentoringand acomprehensive inductionprogram
• Employee Assistance Programfor confidential wellbeing support
• Opportunities forprofessional development and training to obtain mental health specific qualificationssuch as Mental Health First Aid, Certificate IV or Diploma in Mental Health and ASIST Suicide Prevention training
• Workplace community groups-Rainbow Network for LGBTQ+ staff members & allies andYarnUpGroup for Aboriginal and Torres Strait Islander staff members
• Employee discounts programat 400+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, Booking.com etc.)

Selection Criteria

Essential:

• A relevant qualification related to the requirements of the IEA program delivery (as recognised by Flourish Australia).
• At least 3 years demonstrated experience working indisability services, preferably in Disability Employment Services, Inclusive Employment Australia, or similar programs.
• A strong commitment to, and advanced understanding of, recovery-based practice.
• Excellent knowledge of the IEA program requirements as demonstrated by high performance in previous roles.
• A strong understanding of the challenges faced by people with a lived experience ofa mental health issue.
• Demonstrated experience in a similar role and in providing support and/or supervision to lower or similar classified staff.
• Demonstrated knowledge Microsoft Office and advanced knowledge of data information management systems.
• Maintain a current Australian Driver’s Licence.

For further information, please contact Caitlin Taylor. E:**************@flourishaustralia.org.au(pleasedo notemail applications).

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks.

Please note - Successful candidates must maintain a Class C drivers license and proof of comprehensive insurance must be provided when required. You may be directed to use your private motor vehicle in the course of performing your duties when an organisational pool motor vehicle is unavailable. You will receive the Travelling Transport and Fares Allowance when using your private vehicle for work related purposes.

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are opento all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce.We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

With 14 locations delivering the IEA program across Sydney, Far West NSW, Hunter and Northern NSW, Illawarra and South Coast NSW, and South West QLD, we offer free, professional employment services and dedicated support to help individuals reach their employment goals and maintain long-term success.