Team Leader Client Service IRC

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice is seeking a Team Leader Client Services & Listings for Sydney and Parramatta. This temporary full-time role (12 months with possible extension) offers a salary of AU$102,936–AU$113,579 per year, plus employer superannuation and annual leave loading.

You will lead a team delivering high-quality client services and coordinate court listings across multiple locations.

Qualifications

• Experience leading and developing teams in a complex operational setting.
• Proven ability to deliver high-quality client service and build relationships with diverse stakeholders.
• Knowledge of or ability to quickly learn Industrial Relations Commission policies and procedures.
• Strong communication, problem-solving and conflict resolution skills.

Responsibilities

• Lead and develop a team delivering high-quality client services.
• Manage court listings and hearing room coordination across locations to support service delivery.
• Provide expert advice, resolve complex issues and drive continuous improvement initiatives.

Skills

Team leadership

Client services

Stakeholder engagement

Industrial relations knowledge

Tools

Microsoft Office

Job description

Team Leader Client Services & Listings (IRC)

Location – Sydney and Parramatta Employment type – Temporary full time for 12 months with a possibility of ongoing Salary – $102,936 -- $113579 pa plus employer’s contribution to superannuation and annual leave loading

Your role

In this role, you will ensure the effective delivery of high-quality client services while coordinating court and hearing room allocations across multiple locations. This is a rewarding leadership opportunity for a customer-focused professional who enjoys managing people, driving continuous improvement, and contributing to the efficient operation of a key jurisdiction within the NSW justice system.

What you’ll do

As part of the Industrial Relations Commission within Courts, Tribunals and Service Delivery, you will lead the Client Services & Listings team and oversee the coordination of courtroom and hearing room allocations for Industrial Court and IRC matters.

• Lead and develop a team delivering high-quality client services
• Manage court listings and hearing room coordination to support effective service delivery
• Provide expert advice, resolve complex issues and drive continuous improvement initiatives

What we’re looking for

• Demonstrated experience leading and developing teams while managing competing priorities in a complex operational environment
• Proven ability to deliver exceptional client service and build productive relationships with diverse stakeholders
• Sound knowledge of, or the ability to quickly acquire knowledge of, Industrial Relations Commission policies, procedures, legislation and operational practices
• Strong communication, problem-solving and conflict resolution skills, with the ability to manage complex issues and drive continuous improvement
• Strong proficiency in Microsoft Office applications, particularly Word and Outlook, with the ability to efficiently manage correspondence, prepare high-quality documentation and support effective team operations

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Visit Recruitment adjustments on the DCJ website to learn more.

You can contact the hiring manager Scott Graham on [phone] or at [e-mail].

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/.

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

Thank you for your interest in this role. We look forward to receiving your application.

Applications close Sunday 25th October 2026 at 11:59pm AEDST.