Team Leader, Beginner Courses Delivery & Scheduling

Deaf Connect; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Gym discount memberships

Free annual flu vaccinations

Free online learning portal

Financial wellness support

Job summary

Deaf Connect is seeking a Team Leader, Beginner Courses Delivery to coordinate scheduling and workforce planning for our Beginner Courses across Australia. You will lead the delivery team, support DeafTutors and build systems to enable sustainable growth while emphasising Auslan and Deaf culture.

You will oversee staffing, recruitment, onboarding and performance, using data to forecast needs and improve processes, and ensure compliance and quality across course delivery.

Qualifications

• Experience in workforce planning, scheduling and team leadership, ideally in education or training.
• Strong organisation, problem-solving and stakeholder engagement skills.
• Confidence using workforce/scheduling systems and Microsoft Office, particularly Excel.
• Ability to lead change and drive continuous improvement.
• Auslan skills and knowledge of the Deaf community, language and culture.

Responsibilities

• Leading the planning, scheduling and effective delivery of Beginner Courses.
• Managing workforce capacity and the allocation of Tutors.
• Leading, supporting and developing the delivery team, including recruitment, onboarding and performance.
• Using workforce and delivery data to identify trends, risks and opportunities and support effective planning.
• Improving scheduling systems, processes and ways of working to increase efficiency and support growth.
• Supporting quality, compliance and continuous improvement across course delivery.

Skills

Workforce planning

Scheduling

Team leadership

Stakeholder engagement

Microsoft Excel

Tools

CRM systems

Student Management Systems

Job description

Deaf Connect is seeking a Team Leader, Beginner Courses Delivery to coordinate scheduling and workforce planning for our Beginner Courses across Australia. You will lead the delivery team, support DeafTutors and build systems to enable sustainable growth while emphasising Auslan and Deaf culture.

You will oversee staffing, recruitment, onboarding and performance, using data to forecast needs and improve processes, and ensure compliance and quality across course delivery.