Team Leader - Aged Care Support Services

Western District Health Service; Coleraine; On-site; AUD 78,000 - 95,000; Full time

Benefits offered by this job

Salary packaging benefits

Generous leave accruals

Professional development & leadership

Relocation support

Housing assistance

Supportive workplace culture

Job summary

Western District Health Service in Coleraine is seeking a driven Team Leader - Aged Care Support Services to oversee food, hotel, linen and environmental services. The role blends leadership, administration and hands-on support within a predominantly residential aged care setting that also provides acute services.

This leadership position focuses on service excellence, safety and high-quality meals in a welcoming rural community.

Qualifications

• Demonstrated leadership experience and the ability to support and develop teams.
• Accredited Food Safety Supervisor certification or willingness to obtain.
• Relevant hospitality qualification or equivalent health industry experience.
• Experience in food services, hospitality, environmental services, aged care or healthcare settings.
• Strong communication and interpersonal skills.
• Sound organisational, rostering and time management abilities.
• Experience managing operational processes, stock control and budgets.
• Commitment to customer service and person-centred care.
• Ability to work collaboratively within a multidisciplinary environment.

Responsibilities

• Lead, supervise and support the Food Services, Hotel Services, Linen and Environmental Services teams, fostering a positive culture focused on service excellence, safety and teamwork.
• Maintain the Coleraine Food Safety Program and lead the team through annual food safety audits, ensuring compliance with Class 1 food premises requirements and food safety regulations.
• Coordinate daily support services operations across the campus including workforce planning, rostering, leave management and service delivery requirements.
• Monitor environmental cleaning standards, conduct audits and implement continuous improvement initiatives that contribute to a safe and welcoming environment.
• Oversee ordering, stock control, budgets, operational systems, electronic menu management and record keeping processes to support efficient operations.
• Build positive working relationships with residents, consumers, families, clinical teams, campus leadership and support service colleagues to ensure exceptional service delivery.

Skills

Leadership

Food Safety

Communication

Organisational skills

Team development

Education

Hospitality qualification

Job description

Team Leader - Aged Care Support Services

Team Leader - Aged Care Support Services

• Full Time Opportunity
• $86,717 including Superannuation + Salary Packaging Benefits
• Lead a dedicated support services team within a welcoming rural aged care community

Lead the services that make a real difference every day

Western District Health Service is seeking an enthusiastic and capable Team Leader - Aged Care Support Services to join our team at Coleraine Campus.

This rewarding leadership role is responsible for coordinating and supporting a range of essential services including food services, hotel services, linen, environmental cleaning and waste management. Working within a predominantly residential aged care environment that also provides acute services, you will play a vital role in ensuring residents, consumers and visitors experience high-quality service, excellent meals and a safe, welcoming environment.

This position combines operational leadership, administration and hands‑on team support, making it an excellent opportunity for an experienced hospitality, environmental services or support services professional looking to advance their leadership career in healthcare.

Relocating? We'll Help You Settle In

We understand that relocating for work is a significant decision, and we're committed to helping make the transition as smooth as possible.

Coleraine offers the opportunity to build a rewarding career while enjoying the benefits of rural living. With affordable housing, a welcoming community and easy access to some of Victoria's most beautiful natural attractions, it's a place where you can truly feel at home.

To support your move, successful applicants relocating to the region may have access to:

• Short-term shared accommodation to assist with your transition to the region
• Assistance connecting with local real estate agents and long‑term rental opportunities
• Support to build local connections through community groups, sporting clubs and social networks
• Guidance and assistance as you settle into your new role and community
• A welcoming and supportive team committed to helping you succeed both professionally and personally

Please note that accommodation support is offered as short‑term shared accommodation only and is subject to availability.

Enjoy a relaxed pace of life, shorter commutes, strong community connections and the opportunity to experience the very best of regional Victoria while making a meaningful difference in the lives of local residents and consumers.

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What You'll Be Doing

Leadership & Team Management

Lead, supervise and support the Food Services, Hotel Services, Linen and Environmental Services teams, fostering a positive culture focused on service excellence, safety and teamwork.

Food Safety & Compliance

Maintain the Coleraine Food Safety Program and lead the team through annual food safety audits, ensuring compliance with Class 1 food premises requirements and food safety regulations.

Operational Coordination

Coordinate daily support services operations across the campus including workforce planning, rostering, leave management and service delivery requirements.

Quality & Environmental Services

Monitor environmental cleaning standards, conduct audits and implement continuous improvement initiatives that contribute to a safe and welcoming environment.

Administration & Resource Management

Oversee ordering, stock control, budgets, operational systems, electronic menu management and record keeping processes to support efficient operations.

Stakeholder Engagement

Build positive working relationships with residents, consumers, families, clinical teams, campus leadership and support service colleagues to ensure exceptional service delivery.

What You Bring

• Demonstrated leadership experience and the ability to support and develop teams
• Accredited Food Safety Supervisor certification or willingness to obtain
• Relevant hospitality qualification or equivalent health industry experience
• Experience in food services, hospitality, environmental services, aged care or healthcare settings
• Strong communication and interpersonal skills
• Sound organisational, rostering and time management abilities
• Experience managing operational processes, stock control and budgets
• Commitment to customer service and person-centred care
• Ability to work collaboratively within a multidisciplinary environment

Why Join Western District Health Service?

About Us

At Western District Health Service, we are committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg regions.

Working within our Coleraine Campus, you'll join an organisation known for its strong community connections, collaborative culture and commitment to excellence in care and service delivery.

We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

What We Offer

• Salary packaging benefits
• Generous leave accruals
• Professional development and leadership opportunities
• Relocation support, including access to short‑term shared accommodation (subject to availability)
• Support connecting with long‑term housing opportunities
• Supportive and collaborative workplace culture
• Opportunity to lead and influence essential support services
• Meaningful work within a respected rural health service
• Excellent work-life balance in a welcoming regional community

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team on *******@wdhs.net.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.