Meals on Wheels Officer

Western District Health Service; Casterton; On-site; AUD 48,000 - 54,000; Part time

Benefits offered by this job

Salary packaging

Generous leave

Supportive team

Work-life balance

Equal opportunity employer

Job summary

Western District Health Service is seeking a compassionate, organised Meals on Wheels Officer to coordinate and support the delivery of the Meals on Wheels program at Casterton Memorial Hospital. This role includes coordinating meal delivery, providing client support, and assisting with administrative tasks within the Catering Department.

You will work closely with clients, carers, catering staff and the broader healthcare team to maintain independence and wellbeing in the community.

Qualifications

• Experience in service delivery coordination, administration or program coordination is desirable but not essential.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Strong attention to detail and computer literacy.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving skills and initiative.
• Commitment to providing quality support to older members of the community.
• Current Driver's Licence.
• NDIS Worker Screening Check (or willingness to obtain).
• Rights to work in Australia.

Responsibilities

• Coordinate the day-to-day operation of the Meals on Wheels program, ensuring eligible clients receive meals in a timely and efficient manner.
• Maintain regular contact with clients, monitor wellbeing concerns and liaise with relevant staff when issues are identified.
• Coordinate and assist with the delivery of fresh and frozen meals to clients throughout the local community and surrounding areas.
• Manage client records, meal delivery schedules, billing processes, statistical reporting and data entry requirements using relevant software systems.
• Assist with ordering, receiving and managing catering stock while supporting the operation of the Catering Department.
• Contribute to maintaining high standards of customer service, operational efficiency and continuous improvement across the Meals on Wheels service.

Skills

Service coordination

Customer service

Organisational skills

Attention to detail

Computer literacy

Teamwork

Problem solving

Driver’s licence

NDIS screening

Right to work

Tools

Computer software

Job description

Western District Health Service – Casterton VIC

Casterton Memorial Hospital | Western District Health Service

• Permanent Part Time | 60 hours per fortnight
• Casterton, Victoria
• $30.76 per hour + Superannuation + Salary Packaging Benefits
• Support older members of the community to remain connected, independent and well-nourished

Make a meaningful difference in your community

Western District Health Service is seeking a compassionate and organised Meals on Wheels Officer to join the team at Casterton Memorial Hospital.

This rewarding role is responsible for coordinating and supporting the delivery of the Meals on Wheels program, ensuring eligible clients receive nutritious meals and ongoing support within their homes. Working within the Catering Department, you will play a key role in helping members of our community maintain their independence, wellbeing and connection to local services.

In addition to coordinating meal delivery services, you will provide administrative support, assist with stock control processes and work closely with clients, carers, catering staff and the broader healthcare team.

What You'll Be Doing

Meals on Wheels Coordination

Coordinate the day-to-day operation of the Meals on Wheels program, ensuring eligible clients receive meals in a timely and efficient manner.

Client Support & Community Connection

Maintain regular contact with clients, monitor wellbeing concerns and liaise with relevant staff when issues or concerns are identified.

Meal Delivery

Coordinate and assist with the delivery of fresh and frozen meals to clients throughout the local community and surrounding areas.

Administrative Support

Manage client records, meal delivery schedules, billing processes, statistical reporting and data entry requirements using relevant software systems.

Stock Control & Catering Support

Assist with ordering, receiving and managing catering stock while supporting the operation of the Catering Department.

Service Improvement

Contribute to maintaining high standards of customer service, operational efficiency and continuous improvement across the Meals on Wheels service.

What You Bring

• Experience in service delivery coordination, administration or program coordination is desirable but not essential
• Strong customer service and communication skills
• Excellent organisational and administrative abilities
• Strong attention to detail and computer literacy
• Ability to work independently and as part of a team
• Demonstrated problem-solving skills and initiative
• Commitment to providing quality support to older members of the community
• Current Driver's Licence
• NDIS Worker Screening Check (or willingness to obtain)
• Rights to work in Australia

Why Join Western District Health Service?

About Us

At Western District Health Service and Casterton Memorial Hospital, we are committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg regions.

Serving a local population of approximately 4,000 people, Casterton Memorial Hospital provides Acute Care, Primary Care, Aged Care and Allied Health Services in a supportive rural health setting. As part of WDHS, you'll join an organisation known for its strong community connections, collaborative culture and commitment to excellence.

We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

Discover Life in Casterton

Casterton offers a rewarding rural lifestyle with affordable living, a welcoming community and easy access to some of Victoria's most stunning natural attractions. Enjoy proximity to the Grampians National Park, renowned wine regions and the beautiful southwest coast including Portland, Port Fairy and Warrnambool.

To learn more about WDHS, visit: https://wdhs.net/v2/about-us/

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What We Offer

• Permanent part-time employment (60 hours per fortnight)
• Salary packaging benefits
• Generous leave entitlements
• Supportive and collaborative team environment
• Opportunity to make a direct impact in the local community
• Meaningful work within a respected rural health service
• Excellent work-life balance in a welcoming regional community

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team on *******@wdhs.net.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.