Team Leader

State Revenue Office; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

State Revenue Office in Melbourne CBD is seeking a Team Leader to guide the Debt Management Branch in delivering effective debt recovery. You will manage a team, mentor staff, and collaborate with the leadership group to drive performance and outcomes.

The role requires strong leadership, stakeholder liaison, and a focus on process improvement within a flexible hybrid work setup. Salary is competitive with VPS Grade 5.2 and includes 12% superannuation.

Qualifications

• Strong leadership and staff development experience.
• Ability to inspire and engage staff to deliver service and objectives.
• Experience liaising with internal and external stakeholders.
• Change management and workload management across teams.
• Interpret and apply legislation; respond to complex enquiries.
• Initiate and drive innovation and process improvement.
• Contribute to strategic planning and policy options.

Responsibilities

• Lead and develop a team to deliver excellence in debt recovery.
• Mentor staff and manage performance through coaching and conflict resolution.
• Oversee enforcement and collection of outstanding revenue.
• Build positive relationships with stakeholders and leadership group.
• Drive process improvements and monitor emerging trends.

Skills

Leadership

Staff development

Mentoring

Stakeholder management

Change management

Performance monitoring

Process improvement

Legislation interpretation

Strategic direction

Job description

Team Leader, Debt Management BranchOne (1) ongoing role in the Debt Management Branch, Corporate Services DivisionSalary $128,635 plus 12% superannuation - VPS Grade 5.2Based in Melbourne CBD, with hybrid working opportunitiesWhat we offerThe State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.The opportunityThe Team Leader is responsible for leading a team working across all facets of debt recovery. It's a great opportunity to showcase your people management and communication skills, and you will work closely with the leadership group of the Branch.Reporting to the Branch Manager, you will be responsible for:Managing and leading your team to deliver excellence in the recovery of debt.Managing team performance effectively through mentoring, counselling and conflict resolution.Managing the enforcement and collection of outstanding revenue.Building positive and effective working relationships with internal and external stakeholders.Initiating and driving innovation and process improvement, including by identifying and monitoring new and emerging trends.Contributing to the planning and/or development of strategic recovery activities and policy options.Who we are looking forTo be successful in this role, you will have:Strong leadership skills with a passion for, and experience in, developing, leading and mentoring staff to achieve the best outcomes.The ability to inspire and engage staff to deliver excellent service and achieve business objectives consistent with corporate values.Experience liaising with internal and external stakeholders, monitoring performance, promoting a positive team culture, utilising change management skills, and managing workloads within and across teams.An ability to respond to complex enquiries, interpret and apply legislation, initiate and drive innovation and process improvement while contributing to the organisation's strategic direction in various forums.How to applySubmit an application via the `Apply now' button by 11.59pm on Monday 23 November 2026.You will need to upload:A cover letter addressing the key selection criteria 2, 3 and 5 in the position description (no more than 3 pages in length)and a current resume.More informationYou can find out more about this role via the position description. We encourage you to contact Hayley Allemand, Team Leader, Debt Management on 03 9628 0234 for a discussion about the role.If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email [e-mail] note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.This role is subject to a probation period.