Team Leader

State Revenue Office Victoria; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Job summary

State Revenue Office Victoria in Melbourne offers a Team Leader position in the Debt Management Branch. The role leads a team across all facets of debt recovery, reporting to the Branch Manager, with a salary of $128,635 plus 12% superannuation (VPS Grade 5.2) and hybrid working in Melbourne CBD.

The opportunity focuses on managing performance, enforcing revenue collection, stakeholder engagement, and driving process improvements while aligning with branch and corporate objectives.

Qualifications

• Experience leading a team and mentoring staff.
• Ability to engage and inspire staff to deliver services.
• Experience liaising with internal and external stakeholders.

Responsibilities

• Manage and lead your team to deliver excellence in debt recovery.
• Manage team performance through mentoring, counselling and conflict resolution.
• Oversee enforcement and collection of outstanding revenue.
• Build positive relationships with internal and external stakeholders.
• Initiate and drive innovation and process improvement in recovery activities.
• Contribute to planning and development of strategic recovery options.

Skills

Leadership

People management

Stakeholder liaison

Job description

Team Leader, Debt Management Branch

One (1) ongoing Grade 5.2 Team Leader position is being offered in the Debt Management Branch, Corporate Services Division, Melbourne.

• One (1) ongoing role in the Debt Management Branch, Corporate Services Division
• Salary $128,635 plus 12% superannuation – VPS Grade 5.2
• Based in Melbourne CBD, with hybrid working opportunities

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

The Team Leader is responsible for leading a team working across all facets of debt recovery. It's a great opportunity to showcase your people management and communication skills, and you will work closely with the leadership group of the Branch.

Reporting to the Branch Manager, you will be responsible for:

• Managing and leading your team to deliver excellence in the recovery of debt.
• Managing team performance effectively through mentoring, counselling and conflict resolution.
• Managing the enforcement and collection of outstanding revenue.
• Building positive and effective working relationships with internal and external stakeholders.
• Initiating and driving innovation and process improvement, including by identifying and monitoring new and emerging trends.
• Contributing to the planning and/or development of strategic recovery activities and policy options.

Who we are looking for

• Strong leadership skills with a passion for, and experience in, developing, leading and mentoring staff to achieve the best outcomes.
• The ability to inspire and engage staff to deliver excellent service and achieve business objectives consistent with corporate values.
• Experience liaising with internal and external stakeholders, monitoring performance, promoting a positive team culture, utilising change management skills, and managing workloads within and across teams.
• An ability to respond to complex enquiries, interpret and apply legislation, initiate and drive innovation and process improvement while contributing to the organisation's strategic direction in various forums.

More information

You can find out more about this role via the position description. We encourage you to contact Hayley Allemand, Team Leader, Debt Management on 03 9628 0*** for a discussion about the role.

If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email **********@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role is subject to a probation period.