Hybrid Debt Recovery Team Leader (Melbourne)

State Revenue Office; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

State Revenue Office in Melbourne CBD is seeking a Team Leader to guide the Debt Management Branch in delivering effective debt recovery. You will manage a team, mentor staff, and collaborate with the leadership group to drive performance and outcomes.

The role requires strong leadership, stakeholder liaison, and a focus on process improvement within a flexible hybrid work setup. Salary is competitive with VPS Grade 5.2 and includes 12% superannuation.

Qualifications

• Strong leadership and staff development experience.
• Ability to inspire and engage staff to deliver service and objectives.
• Experience liaising with internal and external stakeholders.
• Change management and workload management across teams.
• Interpret and apply legislation; respond to complex enquiries.
• Initiate and drive innovation and process improvement.
• Contribute to strategic planning and policy options.

Responsibilities

• Lead and develop a team to deliver excellence in debt recovery.
• Mentor staff and manage performance through coaching and conflict resolution.
• Oversee enforcement and collection of outstanding revenue.
• Build positive relationships with stakeholders and leadership group.
• Drive process improvements and monitor emerging trends.

Skills

Leadership

Staff development

Mentoring

Stakeholder management

Change management

Performance monitoring

Process improvement

Legislation interpretation

Strategic direction

Job description

State Revenue Office in Melbourne CBD is seeking a Team Leader to guide the Debt Management Branch in delivering effective debt recovery. You will manage a team, mentor staff, and collaborate with the leadership group to drive performance and outcomes.

The role requires strong leadership, stakeholder liaison, and a focus on process improvement within a flexible hybrid work setup. Salary is competitive with VPS Grade 5.2 and includes 12% superannuation.