Debt Recovery Team Lead — Hybrid (Melbourne CBD)

State Revenue Office Victoria; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Job summary

State Revenue Office Victoria in Melbourne offers a Team Leader position in the Debt Management Branch. The role leads a team across all facets of debt recovery, reporting to the Branch Manager, with a salary of $128,635 plus 12% superannuation (VPS Grade 5.2) and hybrid working in Melbourne CBD.

The opportunity focuses on managing performance, enforcing revenue collection, stakeholder engagement, and driving process improvements while aligning with branch and corporate objectives.

Qualifications

• Experience leading a team and mentoring staff.
• Ability to engage and inspire staff to deliver services.
• Experience liaising with internal and external stakeholders.

Responsibilities

• Manage and lead your team to deliver excellence in debt recovery.
• Manage team performance through mentoring, counselling and conflict resolution.
• Oversee enforcement and collection of outstanding revenue.
• Build positive relationships with internal and external stakeholders.
• Initiate and drive innovation and process improvement in recovery activities.
• Contribute to planning and development of strategic recovery options.

Skills

Leadership

People management

Stakeholder liaison

Job description

State Revenue Office Victoria in Melbourne offers a Team Leader position in the Debt Management Branch. The role leads a team across all facets of debt recovery, reporting to the Branch Manager, with a salary of $128,635 plus 12% superannuation (VPS Grade 5.2) and hybrid working in Melbourne CBD.

The opportunity focuses on managing performance, enforcing revenue collection, stakeholder engagement, and driving process improvements while aligning with branch and corporate objectives.