Team Leader

CIA Services Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Insurance coverage

Uniform provided

Job summary

CIA Services Group in Melbourne is seeking a working supervisor to lead a portfolio of client sites. You’ll spend part of your week on the tools alongside your team and the rest leading, training and upholding quality standards.

You will supervise 8–12 Cleaning Specialists, run rosters, perform on-site cleaning, and conduct quality audits. You’ll fix issues on the spot and develop your team’s capability through hands-on coaching.

Qualifications

• Solid experience in commercial cleaning and leadership roles.
• Ability to supervise or direct others and step up into leadership when required.
• Strong WHS awareness and safety compliance experience.

Responsibilities

• Lead a team of 8-12 Cleaning Specialists across your own portfolio of sites.
• Perform rostered, hands-on cleaning work yourself (roughly 30–50% of your week).
• Run quality audits and site inspections, and fix issues on the spot.
• Deliver on-site training and coaching to build your team's capability.
• Approving timesheets and managing day-to-day attendance.
• Be the first point of contact for clients on your sites.
• Lead on safety — JSA, Safe Work Method Statements, and a zero-incident culture.

Skills

Team leadership

Supervision

Communication

WHS awareness

Hands-on cleaning

Time management

Client liaison

Job description

This is a working supervisor role — not a desk job. You'll spend part of your week on the tools alongside your team and the rest leading, training and holding the standard on quality. It's an ideal next step for someone who's worked their way up in commercial cleaning and either has leadership experience, or is ready to take it on.

Key responsibilities

• Leading a team of 8-12 Cleaning Specialists across your own portfolio of sites
• Performing rostered, hands‑on cleaning work yourself (roughly 30–50% of your week)
• Running quality audits and site inspections, and fixing issues on the spot
• Delivering on‑site training and coaching to build your team's capability
• Approving timesheets and managing day‑to‑day attendance
• Being the first point of contact for clients on your sites
• Leading on safety — JSAs, Safe Work Method Statements, and a zero‑incident culture

About you

• Solid experience in commercial cleaning (Cleaning Services Award Level 2 or 3 standard)
• Demonstrated ability to supervise or direct others — or you're ready to step up into it
• Strong WHS awareness (JSA/SWM experience highly regarded)
• Comfortable moving between hands‑on cleaning and leading a team
• Good communicator — confident with clients, staff and management
• Reliable, organised, and able to juggle priorities across multiple sites
• Competitive salary reflecting the dual hands‑on/supervisory nature of the role, with access to a short term incentive scheme aligned to growth and quality
• Fully maintained, CIA‑branded company vehicle (fuel card, insurance, maintenance all covered)
• CIA‑branded uniform
• Genuine career pathway — WHS/Training/QA specialist roles, or Operations Management as we grow
• Supportive team with direct access to your Operations Manager

About us

CIA Services Group is a growing commercial cleaning and facilities services business, and we're looking for an experienced Team Leader to lead a portfolio of client sites across Melbourne.