Assistant Retail Store Manager

Krispy Kreme; Penrith; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product discounts

Flexible working options

Career progression to Store Manager

Job summary

Krispy Kreme in Penrith, NSW is seeking an Assistant Store Manager to help lead a busy store, coach the team, and deliver outstanding customer experiences.

You will manage rosters, drive sales, maintain food safety and standards, and create a positive, high-energy environment. The role offers hands-on leadership and clear pathways to Store Manager, with flexible working options and staff discounts.

Qualifications

• Experience leading a team in retail or hospitality.
• Proven ability to coach and develop staff.
• Strong focus on delivering exceptional customer experiences.

Responsibilities

• Support Store Manager to deliver strong store performance and achieve sales and KPI targets.
• Lead, coach, and develop your team to unlock their full potential.
• Create memorable customer moments that keep people coming back.
• Manage rosters, labour, and daily operations to keep the store running smoothly.
• Maintain high standards across product quality, food safety, and store presentation.
• Build a positive, inclusive, and high-performing team culture.
• Drive operational excellence while keeping the customer at the heart of everything.

Skills

Leadership

Team development

Customer service

Coaching

Retail/hospitality

Job description

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

About the Role

Love the energy of a buzzing store and the pride that comes with leading a team to success? This could be your moment!

As an Assistant Store Manager, you’ll play a key role in bringing our stores to life - supporting the Store Manager while inspiring your team to deliver unforgettable customer experiences.

You’ll be hands-on in the day-to-day, coaching your team, driving performance, and creating a fun, fast-paced environment where people (and doughnuts) shine. Every shift brings something new, and that’s exactly how we like it.

What are you responsible for?

Supporting the Store Manager to deliver strong store performance and achieve sales and KPI targets

Leading, coaching, and developing your team to unlock their full potential

Creating memorable customer moments that keep people coming back

Managing rosters, labour, and daily operations to keep the store running smoothly

Maintaining high standards across product quality, food safety, and store presentation

Building a positive, inclusive, and high-performing team culture

Driving operational excellence while keeping the customer at the heart of everything

What’s In It For You

A fun, high-energy environment where no two days are the same

A supportive team and leaders who genuinely have your back

Real opportunities to grow your career and step into a Store Manager role

Hands-on leadership experience with a globally loved brand

Flexible working options to suit your lifestyle

Sweet perks including product discounts to your favourite brands and retailers

What We're Looking For

• A natural leader who loves developing people and building strong teams
• Someone hands-on, positive, and ready to lead by example every day
• Experience in retail or hospitality leadership roles as a plus
• A passion for delivering exceptional customer experiences and driving results
• Confidence, energy, and a genuine love for creating feel-good moments for customers and team alike
• Emergency and First Aid certification (desired)

Why Join Us?

At Krispy Kreme, you're not just taking a job - you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Come for the doughnuts, stay for the culture.