Team Lead — Flexible Shifts, Growth & Perks

N4 Donuts; Morwell; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Casual work arrangements

Staff discounts

Career development

Training support

Busy, dynamic environment

Job summary

Donut King Mid Valley in Morwell, VIC is seeking a Team Lead/Supervisor for a casual position. You will guide shifts, coach staff, manage stock and ensure food safety and exceptional customer service.

The role offers flexible hours and opportunities to influence store performance and guest experience. You will train team members, maintain health and safety standards, and contribute to sales goals while delivering a welcoming, efficient service environment.

Qualifications

• Prior supervisory or team lead experience in hospitality, food service, or retail.
• Strong leadership and interpersonal skills to motivate a diverse team.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Sound knowledge of food safety and hygiene standards.
• Customer service excellence and a genuine passion for delivering great experiences.
• Reliability, professionalism and a positive attitude.
• Flexibility to work varied shifts, including weekends.
• Strong problem-solving and independent/team work capability.
• Experience in a donut shop or similar food establishment is advantageous.

Responsibilities

• Supervise and coordinate team members during shifts to ensure efficient service and adherence to standards.
• Train new and existing staff on product knowledge, food safety, and customer service.
• Manage day-to-day operations including stock, till reconciliation, and equipment maintenance.
• Ensure health, safety and hygiene compliance at all times.
• Handle customer queries and complaints professionally with focus on resolution.
• Assist with scheduling and communicating shift information to staff.
• Maintain a clean, welcome environment for staff and customers.
• Support achievement of sales targets and promote offers or new items.
• Report issues to management and suggest operational improvements.

Skills

Supervisory experience

Leadership

Communication

Multi-tasking

Food safety

Customer service

Reliability

Flexibility

Problem solving

Donut shop experience

Job description

Donut King Mid Valley in Morwell, VIC is seeking a Team Lead/Supervisor for a casual position. You will guide shifts, coach staff, manage stock and ensure food safety and exceptional customer service.

The role offers flexible hours and opportunities to influence store performance and guest experience. You will train team members, maintain health and safety standards, and contribute to sales goals while delivering a welcoming, efficient service environment.