Team Lead, Financial Counselling & Support

Cancer Council NSW; Sydney; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Flexible work arrangements

Performance-based leave

Not-for-profit mission-driven work

Diversity and inclusion

Job summary

Cancer Council NSW in Sydney seeks a Team Leader for Financial Counselling to oversee the day-to-day delivery of Financial Support Services. You will coach staff, manage client referrals, and provide direct financial counselling support to empower people affected by cancer to make informed decisions.

The role is open to part-time or full-time applicants for a 15-month contract, based at Woolloomooloo head office, with commencement as soon as possible.

Qualifications

• Accredited Financial Counsellor with 3–5+ years' experience in the financial counselling sector.
• Experience leading Financial Counsellors or Navigators to deliver high-quality client outcomes.
• Strong knowledge of the NSW financial counselling landscape and established networks.
• Experience overseeing complex financial counselling cases and client support.
• Proven interpersonal, communication, and stakeholder management skills.

Responsibilities

• Lead and develop a team of Financial Counsellors and Financial Navigators.
• Oversee referral management and delivery of Financial Navigation, Counselling, and Financial Assistance services.
• Provide direct support to clients through a small caseload and casework as required.
• Escalate complex client matters and high-distress cases when needed.
• Ensure holistic client support through appropriate referrals to legal, planning, transport, and housing services.

Skills

Leadership

Team management

Stakeholder engagement

Planning and budgeting

Communication

Education

Accredited Financial Counsellor

Tools

Microsoft Dynamics

Case management systems

Job description

Cancer Council NSW in Sydney seeks a Team Leader for Financial Counselling to oversee the day-to-day delivery of Financial Support Services. You will coach staff, manage client referrals, and provide direct financial counselling support to empower people affected by cancer to make informed decisions.

The role is open to part-time or full-time applicants for a 15-month contract, based at Woolloomooloo head office, with commencement as soon as possible.