Team Lead - FDV - Community Team

Ruah; Perth; On-site; AUD 95,000 - 117,000; Full time

Benefits offered by this job

Five weeks annual leave

Annual leave loading 17.5%

16 weeks paid parental leave (32 weeks

Employee Assistance Program (EAP)

Ruah Journey Cover for travel

Kilometre reimbursement

Salary packaging options

Job summary

Ruah Community Services in Western Australia seeks a Team Lead for Family and Domestic Violence to oversee a portfolio of FDV services across Perth, Cannington, Armadale and Belmont. You will lead a multidisciplinary team delivering high-risk triage, risk assessment, case management and outreach, ensuring culturally safe and trauma-informed practice.

The role requires travel between service sites and partner agencies, with a permanent full-time schedule (38 hours/week, Mon-Fri, 8:00am–6:00pm).

Qualifications

• Leadership and supervision experience within multi-site community services.
• Knowledge of FDV risk assessment, safety planning and referrals.
• Experience guiding complex, high-risk cases and multi-agency work.
• Ability to build relationships across WA Police, Department of Communities and councils.
• Commitment to culturally safe, trauma-informed, person-centred practice.
• Ability to lead flexible teams across multiple locations.

Responsibilities

• Lead, coach and support teams delivering specialist family and domestic violence services across multiple locations.
• Provide operational oversight, workforce coordination and practice leadership across the service portfolio.
• Ensure timely, high-quality responses to referrals arising from high-risk FDV incidents.
• Oversee risk assessment, safety planning, advocacy and coordinated support for victim-survivors and families.
• Support intensive case management, outreach and court advocacy services.
• Build and maintain partnerships with WA Police, Department of Communities and local government.
• Promote culturally safe, trauma-informed and person-centred practice.
• Manage incidents in line with legislation, policy and partnerships.
• Monitor service quality, client outcomes and reporting.
• Support staff wellbeing, supervision and professional development.

Skills

Leadership experience

Supervision

Workforce development

Operational management

Stakeholder engagement

Communication

Education

Degree in Social Work / Community Services / Psychology

Job description

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

As Team Lead - Family and Domestic Violence - Community Team, you will provide leadership and operational oversight across a portfolio of specialist Family and Domestic Violence (FDV) services operating throughout Perth, Cannington, Armadale and Belmont.

This diverse portfolio includes:

• Coordinated Response Service - delivered in partnership with WA Police and the Department of Communities (Child Protection), providing timely responses following high-risk family and domestic violence incidents attended by police.
• Safe at Home - providing intensive case management and outreach support to women and families who have experienced, or are currently experiencing, family and domestic violence. The service works alongside women to address immediate safety concerns while supporting longer-term recovery, stability and wellbeing.
• Belmont Safeguarding Families Advocacy Service - a partnership between Ruah Community Services, the City of Belmont and Belmont Police, delivering information, advocacy, safety planning, specialist risk assessment, court support, referrals and ongoing support for individuals and families impacted by family and domestic violence.
• Belmont Family and Domestic Violence Support Service - providing information, support and advocacy to victim-survivors and their children, including support with Family Violence Restraining Orders, criminal reporting processes, counselling referrals, safety planning and coordinated responses.

In this role, you will lead a multidisciplinary team delivering high-risk triage, risk assessment, case management, outreach, advocacy, safety planning, court support and coordinated multi-agency responses. You will ensure services are culturally safe, trauma-informed and person-centred while maintaining strong partnerships with WA Police, the Department of Communities, local government and community service providers.

This is a highly collaborative and mobile leadership position requiring regular travel between service sites, partner agencies and community locations across Perth, Cannington, Armadale and Belmont. No two days are the same, and the successful candidate will be comfortable supporting multiple teams and service streams across different geographical locations. Kilometre reimbursement is provided for approved work-related travel undertaken using a private vehicle.

This is a permanent full-time position working 38 hours per week, Monday to Friday, between 8:00am and 6:00pm.

Key Responsibilities

• Lead, coach and support teams delivering specialist family and domestic violence services across multiple locations.
• Provide operational oversight, workforce coordination and practice leadership across the service portfolio.
• Ensure timely, high-quality responses to referrals arising from high-risk family and domestic violence incidents.
• Oversee risk assessment, safety planning, advocacy and coordinated support for victim-survivors and their families.
• Support the delivery of intensive case management, outreach and court advocacy services.
• Build and maintain effective partnerships with WA Police, Department of Communities, local government and community stakeholders.
• Promote culturally safe, trauma-informed and person-centred practice across all services.
• Manage complex situations, incidents and escalations in line with legislation, policy and partnership agreements.
• Monitor service quality, client outcomes, reporting, documentation and compliance requirements.
• Support staff wellbeing, supervision, learning and professional development.
• Identify opportunities for continuous improvement, innovation and best-practice service delivery.
• Travel regularly between service locations and partner agencies to support staff and service operations.

What We're Looking For

The successful applicant will demonstrate:

• Leadership experience, including supervision, coaching, workforce development and operational management.
• Experience working in family and domestic violence, crisis response, child protection or related community services.
• Sound knowledge of family and domestic violence risk assessment, safety planning and referral pathways.
• Experience managing complex and high-risk situations and supporting informed decision-making.
• Strong ability to build productive relationships within a multi-agency environment.
• Excellent communication, consultation and stakeholder engagement skills.
• Knowledge of service quality, governance, compliance, documentation and reporting requirements.
• Commitment to culturally safe, trauma-informed and person-centred practice.
• Ability to work flexibly across multiple teams, service streams and geographical locations.
• Commitment to Ruah's values and vision for social change.

Desirable

• Qualification in Community Services, Social Work, Psychology or a related discipline.
• Experience leading family and domestic violence, crisis response or community support services.
• Experience working with WA Police, Child Protection or other statutory agencies.
• Knowledge of community services and referral pathways across Perth's south-eastern corridor, including Belmont, Armadale and Cannington regions.

What We Offer

• $105,916 plus superannuation, aligned with Level 5 of the Ruah Enterprise Agreement and the SCHADS Award
• 5 weeks annual leave plus 17.5% annual leave loading
• 16 weeks paid parental leave, with flexibility to take 32 weeks at half pay. New employees can access 4 weeks paid parental leave after 6 months of service
• Free, independent and confidential access to our Employee Assistance Program (EAP) for you and your family
• Ruah-paid Journey Cover for travel to and from work
• Kilometre reimbursement for approved work-related travel
• Generous salary packaging benefits, including:
• Up to $15,900 in general salary packaging
• Up to $2,650 in meal entertainment benefits
• Additional packaging options for travel, accommodation, parking, education expenses and more
• Opportunities to be active in the Ruah community through working groups, Pride events, cultural celebrations and reconciliation initiatives

Required Compliance Documents

Successful applicants will be required to hold or obtain:

• Current Driver's Licence
• National Police Clearance
• Working with Children Check
• Current First Aid Certificate

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.