Team Lead, Enterprise Design & Service Innovation

Civil Aviation Safety Authority; Brisbane; Sur place; AUD 180 000 - 260 000; Plein temps

Résumé du poste

Civil Aviation Safety Authority is seeking an experienced senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and organisational transformation. You will oversee a specialist team delivering human-centred design, user research and service design initiatives that support CASA's priorities across the organisation.

The role combines strategic leadership with design practice and stakeholder engagement to strengthen capability and embed

Qualifications

• Experience leading service design, UX, user research or human-centred design in a complex organisation.
• Track record delivering discovery, research and co-design translating insights into outcomes.
• Experience championing contemporary service design and UX practices, including accessibility and alignment with government standards.

Responsabilités

• Lead the Enterprise Design Office team; provide direction, coaching and performance oversight.
• Foster a positive, inclusive team culture aligned with CASA values.
• Lead development and implementation of enterprise design frameworks and practices across CASA.
• Partner with business areas to identify improvements and deliver sustainable outcomes.
• Build relationships with stakeholders to influence change initiatives and inform decisions.

Connaissances

Service design leadership

User research

Human-centred design

Stakeholder engagement

Change management

Formation

Prosci

PRINCE2

MSP

Lean

Six Sigma

Description du poste

Civil Aviation Safety Authority is seeking an experienced senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and organisational transformation. You will oversee a specialist team delivering human-centred design, user research and service design initiatives that support CASA's priorities across the organisation.

The role combines strategic leadership with design practice and stakeholder engagement to strengthen capability and embed