Team Leader Enterprise Design Office

Civil Aviation Safety Authority; Brisbane; On-site; AUD 180,000 - 260,000; Full time

Job summary

Civil Aviation Safety Authority is seeking an experienced senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and organisational transformation. You will oversee a specialist team delivering human-centred design, user research and service design initiatives that support CASA's priorities across the organisation.

The role combines strategic leadership with design practice and stakeholder engagement to strengthen capability and embed

Qualifications

• Experience leading service design, UX, user research or human-centred design in a complex organisation.
• Track record delivering discovery, research and co-design translating insights into outcomes.
• Experience championing contemporary service design and UX practices, including accessibility and alignment with government standards.

Responsibilities

• Lead the Enterprise Design Office team; provide direction, coaching and performance oversight.
• Foster a positive, inclusive team culture aligned with CASA values.
• Lead development and implementation of enterprise design frameworks and practices across CASA.
• Partner with business areas to identify improvements and deliver sustainable outcomes.
• Build relationships with stakeholders to influence change initiatives and inform decisions.

Skills

Service design leadership

User research

Human-centred design

Stakeholder engagement

Change management

Education

Prosci

PRINCE2

MSP

Lean

Six Sigma

Job description

CASA is seeking an experienced senior design leader to lead the Enterprise Design Office (EDO) and drive user-centred design, service improvement and organisational transformation.

The Team Leader, EDO leads a specialist team responsible for delivering human-centred design, user research, service design and business improvement initiatives that support CASA's strategic priorities. Working across the organisation, you will help teams better understand user needs, identify opportunities for improvement and design services, processes and experiences that deliver value for both users and CASA.

This role combines strategic leadership, design practice expertise and stakeholder engagement. You will provide expert advice and oversight to strengthen organisational capability, guide evidence-based decision making and embed enterprise design approaches across the organisation.

Working under broad direction, you will manage complex and sensitive work, exercise a high degree of independence and professional judgement and collaborate with stakeholders across CASA to develop and implement frameworks, policies, processes and initiatives that support strategic and operational outcomes.

This is an opportunity for an experienced senior designer who is passionate about applying user-centred and service design approaches to large-scale organisational challenges and leading a team that delivers meaningful change and improvement.

Ideal Candidate

Our ideal candidate will demonstrate the following:

• Experience leading service design, user experience (UX), user research or human-centred design functions within a complex organisation.
• A proven track record delivering discovery, research and co-design activities that translate user insights into meaningful business and customer outcomes.
• Demonstrated experience applying and championing contemporary service design and UX practices, including accessibility, user-centred design, validation through research and testing, and alignment with the Australian Government Digital Service Standard.

Experience, skills and capabilities

This position's key responsibilities include:

• Leading the Enterprise Design Office team and providing operational direction, coaching and mentoring to ensure a high level of specialist expertise and performance.
• Building a positive, respectful and inclusive team culture aligned with CASA's values.
• Contributing to and implementing work plans, priorities and strategies that support organisational objectives and high-quality outcomes.
• Providing leadership in implementing and promoting a culture of change, innovation and continuous improvement.
• Leading the development and implementation of enterprise design frameworks, methodologies and practices across CASA.
• Partnering with business areas to identify improvement opportunities, solve complex organisational challenges and deliver sustainable business outcomes aligned with CASA's strategic priorities.
• Building and maintaining effective relationships with stakeholders across the organisation to provide trusted advice and influence outcomes on complex and sensitive change initiatives.
• Supporting informed decision-making through professional judgement, specialist expertise and a strong understanding of organisational priorities and operating context.
• Maintaining a positive health and safety culture, including psychosocial wellbeing in the workplace.
• Initiating, positively engaging in and responding to change, while supporting others through change.
• Other duties as required.

Qualifications, licences and experience

• Experience applying enterprise design, business improvement, service design or organisational development methodologies to support strategicand operational outcomesin a complex environment.
• Relevant qualifications or professional certification in enterprise design, service design, change management, project management, organisational development or continuous improvement methodologies (such as Prosci, PRINCE2, MSP, Lean or Six Sigma).
• People leadership/management/coaching/mentoring experience.

Eligibility requirements

Employment with CASA is subject to conditions prescribed within the Civil AviationAct 1988 (theAct) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

• At a minimum, prospective CASA employees must undergo pre-employment screening and must be willingto provide the required information to successfully undergo a police record check.
• The position’s occupant must be an Australian citizenwith the abilityto obtain and maintain the level of security clearance as required.

The Civil Aviation Safety Authority (CASA) was established on 6 July 1995 as an independent statutory authority. Under section 8 of the, Civil Aviation Act 1988, CASA is a body corporate separate from the Commonwealth. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. It is also required to provide comprehensive safety education and training programmes, cooperate with the Australian Transport Safety Bureau, and administer certain features of Part IVA of the Civil Aviation (Carriers' Liability) Act 1959. The Civil Aviation Regulations 1988 and the Civil Aviation Safety Regulations 1998, made under authority of the Civil Aviation Act, provide for general regulatory controls for the safety of air navigation. The Civil Aviation Act and CAR 1988 empower CASA to issue Civil Aviation Orders on detailed matters of regulation. The CASRs 1998 empower CASA to issue Manuals of Standards which support CASR by providing detailed technical material.

Source: this is an extract from the company’s own website

The Civil Aviation Safety Authority (CASA) was established on 6 July 1995 as an independent statutory authority. Under section 8 of the, Civil Aviation Act 1988, CASA is a body corporate separate from the Commonwealth. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. It is also required to provide comprehensive safety education and training programmes, cooperate with the Australian Transport Safety Bureau, and administer certain features of Part IVA of the Civil Aviation (Carriers' Liability) Act 1959. The Civil Aviation Regulations 1988 and the Civil Aviation Safety Regulations 1998, made under authority of the Civil Aviation Act, provide for general regulatory controls for the safety of air navigation. The Civil Aviation Act and CAR 1988 empower CASA to issue Civil Aviation Orders on detailed matters of regulation. The CASRs 1998 empower CASA to issue Manuals of Standards which support CASR by providing detailed technical material.

Source: this is an extract from the company’s own website