Lead Enterprise Design Office: User-Centered Transformation

Civil Aviation Safety Authority; Brisbane; On-site; AUD 150,000 - 210,000; Full time

Job summary

Civil Aviation Safety Authority (Brisbane, QLD) is seeking a senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and transformational change across CASA.

You will lead a specialist team delivering human-centred design, UX research, service design and business improvement, partnering with divisions to translate user insights into measurable outcomes and embed enterprise design across the organisation.

Qualifications

• Experience leading service design and human-centred design in a complex organisation.
• Proven ability to translate user insights into business outcomes.
• Knowledge of accessibility and government digital service standards.

Responsibilities

• Lead the Enterprise Design Office team providing operational direction and mentoring.
• Build an inclusive team culture aligned with CASA's values.
• Develop and implement work plans, priorities and strategies.
• Provide leadership to promote change, innovation and continuous improvement.
• Lead development of enterprise design frameworks and practices across CASA.
• Partner with business areas to identify opportunities and deliver outcomes.
• Maintain relationships with stakeholders to influence change.
• Support informed decision-making with professional judgement.
• Maintain a positive health and safety culture.
• Initiate and lead change and support others through it.
• Other duties as required.

Skills

Service design

UX research

Human-centred design

Stakeholder engagement

Job description

Civil Aviation Safety Authority (Brisbane, QLD) is seeking a senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and transformational change across CASA.

You will lead a specialist team delivering human-centred design, UX research, service design and business improvement, partnering with divisions to translate user insights into measurable outcomes and embed enterprise design across the organisation.