Senior Leader, Enterprise Design & Service Transformation

Civil Aviation Safety Authority; Canberra; On-site; AUD 150,000 - 210,000; Full time

Job summary

Civil Aviation Safety Authority (Canberra, ACT) is seeking a senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and organisational transformation. The role leads a team delivering human-centred design, user research, service design and business improvement initiatives aligned with CASA's priorities.

You will guide evidence-based decisions, embed enterprise design practices and collaborate across CASA to deliver meaningful change and value

Qualifications

• Experience leading enterprise design, service design or organisational development within a complex organisation.
• Proven ability to translate user insights into business outcomes via discovery, research and co-design.
• Championing UX practices, accessibility and government digital service standards is expected.
• People leadership, coaching and mentoring experience in a design function.

Responsibilities

• Lead the Enterprise Design Office team with strategic direction and operational oversight.
• Build a positive, inclusive team culture aligned with CASA values.
• Develop and implement work plans, priorities and strategies to deliver quality outcomes.
• Advocate change, innovation and continuous improvement across the organisation.
• Lead development of enterprise design frameworks and methodologies across CASA.
• Partner with business areas to identify improvement opportunities and sustainable outcomes.
• Maintain stakeholder relationships to influence complex initiatives.
• Support informed decision-making with expert judgement and context awareness.
• Foster health and safety and psychosocial wellbeing in the workplace.
• Lead and respond to change while supporting others through transitions.

Skills

Service design

User experience (UX)

User research

Human-centred design

Leadership

Stakeholder engagement

Education

Enterprise design

Service design

Change management

Project management

Continuous improvement

Job description

Civil Aviation Safety Authority (Canberra, ACT) is seeking a senior design leader to head the Enterprise Design Office and drive user-centred design, service improvement and organisational transformation. The role leads a team delivering human-centred design, user research, service design and business improvement initiatives aligned with CASA's priorities.

You will guide evidence-based decisions, embed enterprise design practices and collaborate across CASA to deliver meaningful change and value