Head of Enterprise Design & Service Innovation (Brisbane)

Civil Aviation Safety Authority; Brisbane; Sur place; AUD 120 000 - 141 000; Plein temps

Résumé du poste

Civil Aviation Safety Authority in Brisbane seeks a senior design leader to head the Enterprise Design Office and advance human-centred design, service improvement and organisational transformation. You will lead a specialist team delivering user research, service design and business improvement initiatives, partnering with stakeholders to embed enterprise design across CASA.

The role emphasizes strategic leadership, evidence-based decision making and a commitment to accessible, end-to-end

Qualifications

• Experience leading service design, UX, user research or human-centred design in a complex organisation.
• Track record translating user insights into business outcomes.
• Championing accessibility and GOVDS-aligned practices.

Responsabilités

• Lead the Enterprise Design Office and guide specialist teams.
• Embed enterprise design approaches across CASA and drive strategic outcomes.
• Collaborate with stakeholders to identify opportunities and deliver service improvements.
• Provide expert advice and oversight to strengthen organisational capability.

Connaissances

Service design

UX

User research

Human-centred design

Leadership

Description du poste

Civil Aviation Safety Authority in Brisbane seeks a senior design leader to head the Enterprise Design Office and advance human-centred design, service improvement and organisational transformation. You will lead a specialist team delivering user research, service design and business improvement initiatives, partnering with stakeholders to embed enterprise design across CASA.

The role emphasizes strategic leadership, evidence-based decision making and a commitment to accessible, end-to-end