Team Lead, CEP BAU

IAG; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

Private health insurance partner-discs

20 weeks paid parental leave

LinkedIn Learning & IAG Academy

Study assistance & secondment options

Employment type eligibility criteria

Job summary

IAG is seeking a Team Lead, CEP BAU to lead the Commercial Enterprise Platform and ensure reliability, security and responsiveness for customers and the business. You’ll drive a high‑performing team through a period of technology transformation, coordinating with business, product, engineering and technology stakeholders.

This permanent full-time role can be based in Gadigal Country (Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

Qualifications

• Experience leading technology or platform delivery teams in complex environments.
• Strong people leadership with a passion for coaching and team success.
• Ability to manage operational priorities while supporting change and transformation.
• Experience across incident, problem, change or release management activities.
• Excellent stakeholder management and relationship building across disciplines.
• Comfort navigating ambiguity and balancing priorities in fast-paced settings.

Responsibilities

• Lead and develop a multidisciplinary team, driving engineering excellence and growth.
• Champion Agile delivery, helping teams plan, prioritise and deliver value.
• Oversee day-to-day platform operations, incidents, requests and changes.
• Coordinate incident, problem, change and release activities to maintain stability.
• Build strong partnerships across business, product and technology for aligned outcomes.
• Use insights and metrics to identify improvements and boost platform health.
• Manage risks, dependencies and capacity to support CEP initiatives.
• Provide clear governance reporting and operational visibility for decisions.

Skills

People leadership

Agile delivery

Incident management

Stakeholder management

Coaching & development

Team collaboration

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Lead a team that keeps a critical platform performing at its best.

Step into a role where leadership, delivery and continuous improvement come together. As Team Lead, CEP BAU, you'll lead the day-to-day operation of the Commercial Enterprise Platform, helping ensure it remains reliable, secure and responsive for both customers and the business.

You’ll support a team through an exciting period of technology transformation while maintaining platform stability and delivery outcomes. Working closely with business, product, engineering and technology stakeholders, you'll create clarity, build capability, and help shape a high-performing team that's ready for the future.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You’ll Do

• Lead and develop a multidisciplinary team, fostering engineering excellence through coaching, capability development, career growth and continuous improvement.
• Champion agile delivery practices, helping teams plan, prioritise and deliver outcomes efficiently while responding to changing business needs.
• Drive day-to-day platform operations, balancing incidents, service requests, regulatory commitments and targeted change initiatives.
• Coordinate incident, problem, change and release activities to maintain service stability and operational performance.
• Build strong partnerships across business, product and technology teams to align priorities and achieve shared outcomes.
• Use operational insights and performance data to identify improvement opportunities and enhance platform health.
• Manage risks, dependencies, capacity and competing priorities to support successful delivery outcomes for Commercial Enterprise Platform (CEP) initiatives.
• Provide clear governance reporting and operational visibility to support effective decision making.

What You’ll Bring

• Experience leading technology, platform support or delivery teams in complex environments.
• Strong people leadership skills with a passion for coaching, development and team success.
• Ability to manage operational priorities while supporting change and transformation initiatives.
• Experience working across incident, problem, change or release management activities.
• Strong stakeholder management skills and the ability to build trusted relationships.
• Confidence navigating ambiguity and balancing competing priorities in fast-paced environments.
• Experience working in agile delivery environments, with a focus on engineering excellence, continuous improvement and delivering business outcomes.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM AEDT

Please note – full time, part time, and job‑sharing arrangements will be considered.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.