Team Lead AML - Fraud

ING Bank (Australia) Limited; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

ING is seeking a Team Lead AML - Fraud to oversee the Fraud Reporting team, aligning AML/CTF obligations with AUSTRAC requirements and ING internal policies. You will lead a high-performing team, drive process improvements, and ensure timely, compliant reporting while collaborating with stakeholders across the organization.

You will shape the team's capability, implement KPIs, and contribute to a culture of continuous improvement within a global bank that values diversity and responsible

Qualifications

• Lead and manage a team to uplift capabilities in AML/Fraud operations.
• Excellent interpersonal skills and ability to negotiate and manage change.
• Strong analytical skills to identify issues quickly and provide business-oriented solutions.
• Strong organisational and prioritisation skills to handle multiple tasks.
• Ability to adapt solutions while maintaining regulatory compliance.
• Minimum 3-5 years' experience in financial services AML activities.
• Excellent written and oral communication skills.

Responsibilities

• Leading a high performing team providing feedback and ongoing training to uplift capabilities.
• Reviewing and approving SMRs or grounds for dismissals triggered by fraud events.
• Engaging with stakeholders to uplift processes and build relationships.
• Implementing KPIs and productivity markers to measure output and performance.
• Uplifting SMR reporting to provide quality information to AUSTRAC and law enforcement.
• Delivering high-quality analysis and effective stakeholder engagement.

Skills

Leadership experience

Interpersonal skills

Analytical skills

Regulatory compliance

AML / Fraud domain knowledge

Job description

Team Lead AML - Fraud

Each day, millions of customers in over 40 countries use ING's banking products and apps. You’ll be making a difference to their lives by shaping the way they bank and empowering them to stay a step ahead in life and business. Reporting to the Head of Financial Crime Compliance, as our Team Lead AML - Fraud, you’ll assist the Financial Crime Compliance AML Ops (FCCAO) team to meet its local and global regulatory obligations in AML/CTF. The position is responsible for leading the Fraud Reporting team through a period of rapid change and growth, and uplifting current processes and knowledge in order to comply with SLAs and industry standards. You’ll be leading a team responsible for reporting fraud information to AUSTRAC according to AML/CTF ACT as well as ING's internal policies and procedures.

Responsibilities

• Leading a high performing team providing feedback and ongoing training to uplift capabilities
• Reviewing and approving SMR's or grounds for dismissals triggered by a fraud or a suspected fraud event
• Engaging with relevant stakeholders to uplift the current processes and build relationships with internal stakeholders
• Implementing KPIs and productivity markers to effectively measure output and performance
• Uplifting current SMR reporting to provide better quality information to AUSTRAC and law enforcement agencies
• Delivering on a high degree of analysis and stakeholder engagement, decision making, communication and interpersonal skills

Requirements

• Previous leadership experience.
• Excellent interpersonal skills and an ability to successfully negotiate and deal with change
• Strong analytical skills - ability to proactively identify issues quickly and provide business orientated solutions
• Strong organisational and prioritisation skills with the ability to handle a variety of tasks simultaneously
• Ability to consider alternative solutions to a problem while maintaining compliance with regulatory requirements
• Minimum 3-5 years' experience in the financial services industry specifically related to AML activities
• Excellent oral and written communication skills

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support.

Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated.

We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise.

As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.

We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong.

We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

One last note: We operate using a direct talent sourcing model, so no agency introductions, please.

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? Contact Skye Griffiths - [e-mail]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail]

Applications close 06th November 2026 #LI-DNI

We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.

We believe in empowering the people around us and our customers to stay a step ahead.

Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Here, we're more than just a workplace - we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact.

Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.

Your future at ING starts with one application.

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