Team Lead AML - Fraud

ING; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

ING Australia is looking for a Team Lead AML – Fraud on a four-month fixed-term contract to oversee the Fraud Reporting team and ensure compliance with AUSTRAC requirements and ING policies.

You will drive process improvements, mentor staff, and collaborate with internal stakeholders to sustain high performance during a period of change.

Qualifications

• Leadership experience in AML/Fraud teams.
• Strong analytical and problem-solving abilities.
• Excellent communication skills in English.
• 3-5 years in financial services AML.

Responsibilities

• Lead Fraud Reporting team to meet SLAs and regulatory standards.
• Review SMRs and grounds for dismissals related to fraud events.
• Engage with stakeholders to uplift processes and relationships.
• Implement KPIs and productivity metrics for the team.
• Uplift SMR reporting quality for AUSTRAC and law enforcement.

Skills

Leadership

Analytical thinking

Organizational skills

Stakeholder management

Education

AML experience in financial services (3-5 years)

Job description

Team Lead AML - Fraud - 4 months fixed term contract

Each day, millions of customers in over 40 countries use ING’s banking products and apps. You’ll be making a difference to their lives by shaping the way they bank and empowering them to stay a step ahead in life and business.

Reporting to the Head of Financial Crime Compliance, as our Team Lead AML – Fraud, you’ll assist the Financial Crime Compliance AML Ops (FCCAO) team to meet its local and global regulatory obligations in AML/CTF. The position is responsible for leading the Fraud Reporting team through a period of rapid change and growth, and uplifting current processes and knowledge in order to comply with SLA’s and industry standards. You’ll be leading a team responsible for reporting fraud information to AUSTRAC according to AML/CTF ACT as well as ING’s internal policies and procedures.

Ready to step in and do your thing?

What are you going to do? You will be…

• Leading a high performing team providing feedback and ongoing training to uplift capabilities
• Reviewing and approving SMR’s or grounds for dismissals triggered by a fraud or a suspected fraud event.
• Engaging with relevant stakeholders to uplift the current processes and build relationships with internal stakeholders.
• Implementing KPI’s and productivity markers to effectively measure output and performance.
• Uplifting current SMR reporting to provide better quality information to AUSTRAC and law enforcement agencies.
• Delivering on a high degree of analysis and stakeholder engagement, decision making, communication and interpersonal skills. You will be across our AML/CTF obligations, and have experience lodging fraud SMR’s.
• Taking a proactive stance in promoting and maintaining an effective and sustainable compliance culture throughout the organisation

What are we looking for? Someone who has…

• Previous leadership experience. Excellent interpersonal skills and an ability to successfully negotiate and deal with change
• Strong analytical skills – ability to proactively identify issues quickly and provide business orientated solutions
• Strong organisational and prioritisation skills with the ability to handle a variety of tasks simultaneously
• Ability to consider alternative solutions to a problem while maintaining compliance with regulatory requirements
• Minimum 3-5 years’ experience in the financial services industry specifically related to AML activities
• Excellent oral and written communication skills

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your alliesin helping you do your thingduring the recruitment process, so let us know (email below) if you require any support or adjustments.

Need more?

Contact: Gail Cunningham or Stephen Morgan

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: **********@ing.com

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

06th November 2026

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.