Team Lead AML - Fraud

ING; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day to support wellbeing

IMPACT day for sustainability

Job summary

ING is seeking a Team Lead for its Financial Crime Compliance AML Operations in Sydney. You will lead a team of compliance officers, guiding investigations, risk assessments, and daily workload while ensuring alignment with local and global AML/CTF obligations.

You will mentor staff, manage performance metrics, and partner with internal stakeholders to uplift processes and effectively manage regulatory requirements within a dynamic, evolving risk function.

Qualifications

• Minimum 3–5 years’ experience in AML within the financial services industry.
• Proven leadership experience in AML operations or risk teams.
• Strong analytical, risk-based decision making and problem-solving abilities.
• Experience with transaction monitoring and fraud referrals is advantageous.

Responsibilities

• Lead a team of compliance officers, providing coaching and feedback.
• Review and approve SMRs triggered by transaction monitoring or fraud referrals.
• Contribute to uplift of processes and controls within AML Operations.
• Build and maintain relationships with internal stakeholders.
• Manage KPIs and productivity to measure output and performance.
• Deliver high-quality analysis and ensure adherence to AML/CTF obligations.
• Promote a sustainable compliance culture across the team and organisation.

Skills

Team leadership

Analytical skills

Regulatory knowledge

Stakeholder management

Communication skills

Ambiguity handling

Job description

• Financial Crime Compliance Officers Team
• Permanent, Full-time opportunity

Start ASAP - Sydney

Each day, millions of customers in over 40 countries use ING's banking products and apps.

As a Team Lead AML, reporting to our Senior Manager, AML Ops and part of the wider ING risk team, you will be joining a diverse function that is evolving and engaging around some key, new leadership and risk strategy and initiatives. You and your team in Financial Crime Compliance AML Operations assist to keep our customers and the bank safe! This dedicated team also ensure local and global regulatory obligations are met.

We have been going through a period of rapid change and growth, as well as uplifting current processes and knowledge in order to comply with SLA's and industry standards. With current demand and needs, we have been increasing our team size to meet requirements.

If you have experience in FCC Operations and have mentored and overseen operations workload allocation and monitoring, this is a great foot in the ING door – an assignment with some targets and goals, and potential to explore ING and whats next for your CV.

What you’ll do

• Lead a team of compliance officers, providing feedback and ongoing training to uplift capabilities
• Review and approve SMR's triggered by Transaction monitoring or Fraud referrals
• Contribute to uplifting the current processes
• Build relationships with internal stakeholders.
• Manage KPI's and productivity markers to effectively measure output and performance.
• Deliver on a high degree of analysis and decision making, You will be across AML/CTF obligations, and have experience lodging fraud SMR's.
• Take a proactive stance in promoting and maintaining an effective and sustainable compliance culture throughout your team and the organisation.

What are we looking for? Someone who has…

• Previous team leadership experience.
• Excellent oral, written and interpersonal skills
• Ability to successfully deal with ambiguity and change
• Strong analytical skills – ability to proactively identify issues quickly and provide business orientated solutions
• Strong organisational and prioritisation skills with the ability to handle a variety of tasks simultaneously
• Ability to consider alternative solutions to a problem while maintaining compliance with regulatory requirements
• Minimum 3-5 years’ experience in the financial services industry specifically related to AML activities

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity
  

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your alliesin helping you do your thingduring the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Gail Cunningham or Stephen Morgan

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: **********@ing.com

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