Teaching Support Officer- Medicine Teaching Support

UNSW; Sydney; On-site; AUD 92,000 - 108,000; Full time

Benefits offered by this job

Career development opportunities

17% Superannuation contributions and 3

10 days paid cultural leave per year

Additional 3 days of leave over Xmas

Discounts and entitlements

Job summary

UNSW Kensington Campus in New South Wales seeks a Teaching Support Officer to provide high-quality administrative, logistical and operational support for undergraduate coursework teaching within the Faculty of Medicine & Health.

The role supports the effective delivery of teaching and learning activities, ensuring efficient coordination of academic processes and responsive stakeholder support for students and staff.

Qualifications

• Relevant tertiary qualification with subsequent experience or equivalent competence.
• Ability to work collaboratively within a team and independently.
• Experience providing effective customer service and support to clients at all levels.
• Strong written and verbal communication skills.
• Excellent time management, organisation and problem solving.

Responsibilities

• Coordinate day-to-day teaching support activities including term planning and timetabling.
• Manage class logistics, LMS, assessments and student administration.
• Collaborate with academic and professional staff to ensure smooth delivery of teaching.
• Provide high-quality customer service and contribute to process improvements.

Skills

Team collaboration

Customer service

Communication

Time management

Computer literacy

MS Office 365

UNSW systems

Problem solving

Planning

Education

Relevant tertiary qualification

Tools

Microsoft Office 365

UNSW enterprise systems

Job description

• Employment Type: Full Time; 35 hours per week


• Duration: Continuing


• Remuneration: Professional Broadband Level 5/6 $92,265 - $108,021 (based on experience) + 17% super+ annual leave loading


• Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position.

• Employment Type: Full Time; 35 hours per week


• Duration: Continuing


• Remuneration: Professional Broadband Level 5/6 $92,265 - $108,021 (based on experience) + 17% super+ annual leave loading


• Location: Kensington Campus, New South Wales.


• Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position.

Position Summary

The Teaching Support Officer provides high-quality administrative, logistical and operational support for undergraduate coursework teaching within UNSW’s Faculty of Medicine & Health. The role supports the effective delivery of teaching and learning activities, ensuring efficient coordination of academic processes, responsive stakeholder support and a positive experience for students and academic staff.

The role supports the effective delivery of teaching and learning activities, ensuring efficient coordination of academic processes, responsive stakeholder support and a positive experience for students and academic staff.

At Level 5

The Teaching Support Officer is responsible for coordinating day-to-day teaching support activities, including term planning, timetabling, class management, learning management systems, assessment and examination coordination, and student administration. Working collaboratively with academic and professional staff, the role ensures the smooth delivery of teaching activities, provides high-quality customer service and contributes to continuous improvement initiatives across the Faculty.

At Level 6

in addition to Level 5 responsibilities, the Teaching Support Officer provides higher-level oversight and coordination of complex teaching support processes, including academic systems, examinations, casual academic engagement and class management. The role provides specialist advice on University policies and procedures, coordinates activities across multiple stakeholders and administrative units, and contributes to process improvements that enhance operational efficiency and consistency across the Faculty.

The position reports to the Team Lead and has no direct reports.

Some Key Skills Required

At Level 5:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.


• Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.


• Demonstrated experience providing effective customer service and support to clients at all levels.


• Well-developed interpersonal and written and verbal communication skills.


• Advanced time management, organisational and problem-solving skills, including the ability to meet deadlines.


• High proficiency of computer literacy, working with a range of computer systems and applications, including Microsoft Office 365 suite including Teams, OneDrive, Excel, Word, Powerpoint and Outlook and with using UNSW’s enterprise systems.


• Demonstrated experience supporting and contributing to projects and initiatives.

Level 6 (in Addition To Level 5 Above)

• Ability to work independently with minimal supervision and work productively as part of a team.


• Significant relevant experience in a similar role in a tertiary organisation.


• High level ability to apply knowledge and draw on significant experience to analyse and resolve complex and sensitive issues efficiently and effectively.


• Substantial experience in providing a broad range of teaching administration support and specialist advice to Academic staff.

Please refer to the position description for full details.

Benefits And Culture

UNSW offer a competitive salary and access to a plethora of UNSW-perks including:

• Career development opportunities


• 17% Superannuation contributions and additional leave loading payments


• 10 days paid cultural leave per year


• Additional 3 days of leave over Christmas period


• Discounts and entitlements (retail, education, fitness)

More information on the great staff benefits and culture can be found here

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, WWCC and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.