Finance Support Services Supervisor

UNSW; Sydney; Hybrid; AUD 108,000 - 115,000; Full time

Benefits offered by this job

Flexible working options

Extra December leave

Career development

Course discounts

Superannuation contributions

Employee discounts

Job summary

UNSW is seeking a Finance Support Services Supervisor to lead a team delivering high‑quality financial administration, processing and customer support across Faculties and Divisions. This 16‑month fixed‑term role focuses on service excellence, accuracy, and compliance in a large, dynamic university environment.

You will oversee accounts payable/receivable, reconciliations, journal processing and reporting, while driving process improvements and maintaining strong stakeholder relationships.

Qualifications

• Relevant tertiary qualifications in Accounting, Finance, Business or related discipline.
• Progress towards, or completion of, a CA or CPA qualification will be highly regarded.
• Demonstrated experience supervising or coordinating staff within a finance, shared services or customer‑focused operational environment.
• Experience delivering transactional finance services, including accounts payable, accounts receivable, general finance administration or related activities.
• Strong understanding of financial processes, controls and compliance requirements.
• Experience interpreting and applying policies, procedures and financial guidelines.
• Proven ability to build positive stakeholder relationships and deliver high‑quality customer service in a complex environment.
• Excellent communication skills, with the ability to explain financial information to a broad range of stakeholders.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Demonstrated problem-solving skills and a commitment to continuous improvement.
• Experience using enterprise finance systems and advanced Microsoft Excel skills will be highly regarded.

Responsibilities

• Lead, coach and develop a team of Finance Support Services Officers, fostering a collaborative and high-performing team culture.
• Oversee the delivery of finance support services, ensuring high levels of accuracy, compliance and customer service.
• Provide advice and support to stakeholders on finance processes, policies and procedures, resolving complex enquiries where required.
• Monitor and coordinate transactional finance activities, ensuring service standards and operational targets are achieved.
• Support financial administration activities, including reconciliations, journal processing and reporting requirements.
• Ensure compliance with University policies, financial controls and relevant legislative requirements.
• Identify and implement process improvement opportunities that enhance service delivery, efficiency and stakeholder experience.
• Build and maintain effective relationships with stakeholders across Faculties, Divisions and the broader Finance community.
• Contribute to operational planning, workforce management and continuous improvement initiatives within the Finance Support Services team.

Job description

Job Details

• Employment Type: Full Time, Fixed Term Contract


• Duration: 16 Months


• Remuneration: Level 6, $108,021 - $115,233 + 17% superannuation


• Location: Kensington, NSW (Hybrid working arrangements)

This Job is based in Australia.

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters

The Operational Finance function is responsible for delivering core financial operations across UNSW, including Finance Systems, Accounts Payable, Accounts Receivable, Help Desk and Finance Support Services. The team plays a critical role in supporting the University's financial management integrity through the delivery of efficient, customer-focused and compliant financial services.

The Finance Support Services Supervisor is responsible for leading a team of Finance Support Services Officers and ensuring the delivery of high-quality financial administration, transaction processing and customer support services across Faculties and Divisions. This 16-month fixed-term opportunity will play an important role in supporting service delivery, driving process improvement initiatives and maintaining strong stakeholder engagement across the University.

The role reports to the Finance Support Services Lead and has three direct reports.

Your Focus

• Lead, coach and develop a team of Finance Support Services Officers, fostering a collaborative and high-performing team culture.


• Oversee the delivery of finance support services, ensuring high levels of accuracy, compliance and customer service.


• Provide advice and support to stakeholders on finance processes, policies and procedures, resolving complex enquiries where required.


• Monitor and coordinate transactional finance activities, ensuring service standards and operational targets are achieved.


• Support financial administration activities, including reconciliations, journal processing and reporting requirements.


• Ensure compliance with University policies, financial controls and relevant legislative requirements.


• Identify and implement process improvement opportunities that enhance service delivery, efficiency and stakeholder experience.


• Build and maintain effective relationships with stakeholders across Faculties, Divisions and the broader Finance community.


• Contribute to operational planning, workforce management and continuous improvement initiatives within the Finance Support Services team.

Who you are

You are a customer-focused finance professional with strong leadership skills and experience working in a high-volume operational environment. You enjoy developing people, improving processes and building collaborative relationships while ensuring the delivery of accurate, compliant and efficient financial services.

This role would suit both experienced finance professionals seeking to apply their operational and transactional finance expertise within a large and complex organisation, as well as emerging finance and accounting professionals who are looking to further develop their leadership capabilities, strengthen their supervisory experience and build their careers within a high-performing finance team.

You Will Bring The Following Skills And Experience

• Relevant tertiary qualifications in Accounting, Finance, Business or a related discipline, or an equivalent combination of education, training and professional experience.


• Progress towards, or completion of, a CA or CPA qualification will be highly regarded.


• Demonstrated experience supervising or coordinating staff within a finance, shared services or customer-focused operational environment.


• Experience delivering transactional finance services, including accounts payable, accounts receivable, general finance administration or related activities.


• Strong understanding of financial processes, controls and compliance requirements.


• Experience interpreting and applying policies, procedures and financial guidelines.


• Proven ability to build positive stakeholder relationships and deliver high-quality customer service in a complex environment.


• Excellent communication skills, with the ability to explain financial information to a broad range of stakeholders.


• Strong organisational skills, attention to detail and the ability to manage competing priorities.


• Demonstrated problem-solving skills and a commitment to continuous improvement.


• Experience using enterprise finance systems and advanced Microsoft Excel skills will be highly regarded.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc)


• Additional 3 days leave during December shutdown period.


• Career development opportunities


• Up to 50% discount on UNSW courses


• Flexible 17% Superannuation contributions, additional leave-loading paymentsand salary sacrifice.


• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: For queries on the recruitment process, please contact Rachel Darcy: [e-mail]

Please note applications sent directly to the contacts above cannot be accepted.

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.