Teaching Support Officer- Medicine Teaching Support

University of New South Wales; Sydney; On-site; AUD 92,000 - 108,000; Full time

Benefits offered by this job

Superannuation

Annual leave loading

Cultural leave

Christmas leave

Job summary

UNSW is seeking a Teaching Support Officer for Medicine Teaching Support in Sydney to provide administrative and teaching coordination support for undergraduate coursework in the Faculty of Medicine & Health.

Level 5/6 responsibilities include term planning, timetabling, class management, LMS coordination, assessment support, student admin, and proactive customer service. The role is continuing, full-time with a competitive salary and 17% super.

Qualifications

• Relevant tertiary qualification with experience or equivalent competence.
• Ability to work collaboratively and independently while managing competing demands.
• Experience providing customer service and support to clients at all levels.
• Strong interpersonal and written and verbal communication skills.
• Advanced time management, organisational and problem-solving skills.
• High proficiency with computer systems and UNSW enterprise systems.

Responsibilities

• Coordinate day-to-day teaching support activities including term planning and timetabling.
• Manage class logistics, LMS coordination, and assessment/examination coordination.
• Provide high-quality customer service and student administration support.
• Contribute to process improvements and collaborative work across units.

Skills

Customer service

Teamwork

Communication

Time management

Computer literacy

MS Office 365

UNSW systems

Problem solving

Education

Tertiary qualification

Tools

Microsoft Office 365

Excel

Teams

OneDrive

Job description

Teaching Support Officer- Medicine Teaching Support

University of New South Wales – Sydney NSW

14h ago , from University of New South Wales

Job no: 543803
Work type: Full Time
Location: Sydney, NSW
Categories: Administration, Student Services

• Employment Type: Full Time; 35 hours per week
• Duration: Continuing
• Remuneration: Professional Broadband Level 5/6 $92,265 - $108,021 (based on experience) + 17% super+ annual leave loading
• Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position.

Position Summary

The Teaching Support Officer provides high-quality administrative, logistical and operational support for undergraduate coursework teaching within UNSW’s Faculty of Medicine & Health. The role supports the effective delivery of teaching and learning activities, ensuring efficient coordination of academic processes, responsive stakeholder support and a positive experience for students and academic staff.

At Level 5

the Teaching Support Officer is responsible for coordinating day-to-day teaching support activities, including term planning, timetabling, class management, learning management systems, assessment and examination coordination, and student administration. Working collaboratively with academic and professional staff, the role ensures the smooth delivery of teaching activities, provides high-quality customer service and contributes to continuous improvement initiatives across the Faculty.

At Level 6

in addition to Level 5 responsibilities, the Teaching Support Officer provides higher-level oversight and coordination of complex teaching support processes, including academic systems, examinations, casual academic engagement and class management. The role provides specialist advice on University policies and procedures, coordinates activities across multiple stakeholders and administrative units, and contributes to process improvements that enhance operational efficiency and consistency across the Faculty.

The position reports to the Team Lead and has no direct reports.

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.
• Demonstrated experience providing effective customer service and support to clients at all levels.
• Well-developed interpersonal and written and verbal communication skills.
• Advanced time management, organisational and problem-solving skills, including the ability to meet deadlines.
• High proficiency of computer literacy, working with a range of computer systems and applications, including Microsoft Office 365 suite including Teams, OneDrive, Excel, Word, Powerpoint and Outlook and with using UNSW’s enterprise systems.
• Demonstrated experience supporting and contributing to projects and initiatives.

Level 6 (in addition to Level 5 above):

• Ability to work independently with minimal supervision and work productively as part of a team.
• Significant relevant experience in a similar role in a tertiary organisation.
• High level ability to apply knowledge and draw on significant experience to analyse and resolve complex and sensitive issues efficiently and effectively.
• Substantial experience in providing a broad range of teaching administration support and specialist advice to Academic staff.

Please refer to the position description for full details.

Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, WWCC and criminal history screening where relevant to the role.

Benefits and Culture:

UNSW offer a competitive salary and access to a plethora of UNSW-perks including:

• 17% Superannuation contributions and additional leave loading payments
• 10 days paid cultural leave per year
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

More information on the great staff benefits and culture can be found here

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Advertised: 23 Oct 2026 AUS Eastern Daylight Time
Applications close: 01 Nov 2026 AUS Eastern Daylight Time