Education Support Lead

The University of Sydney; Sydney; On-site; AUD 105,000 - 129,000; Full time

Job summary

The University of Sydney invites applications for an Education Support Lead in the Faculty of Medicine and Health. This full-time, fixed-term role leads education support services and oversees administration of learning and teaching activities, ensuring a high-quality student experience.

You will supervise education support staff, coordinate curriculum administration, assessments and student support, and oversee learning resources and platforms such as Canvas, while building relationships across

Qualifications

• Tertiary qualifications in a relevant discipline or equivalent experience.
• Experience in education administration in higher education.
• Experience leading or supervising staff and building a high-performing team.
• Experience with curriculum, assessment and student-related processes.

Responsibilities

• Lead and coordinate delivery of education support services across the work area.
• Supervise and support education support staff with coaching and development.
• Build and maintain productive relationships with academic and teaching staff.
• Provide advice on University policies and education administration processes.
• Oversee teaching administration activities including curriculum support and assessments.
• Coordinate program evaluation and drive continuous improvement initiatives.

Skills

Leadership

Education administration

Stakeholder engagement

Curriculum and assessment

Communication

Education

Tertiary qualifications in a relevant discipline

Tools

Canvas

Student information systems

Job description

• Full time, fixed term until October 2027
• Exciting opportunity to be an Education Support Lead within the Faculty of Medicine and Health
• Base Salary starting at $117,133 + 17% superannuation

About the opportunity

The Faculty of Medicine and Health is seeking an experienced and collaborative Education Support Lead to oversee the delivery of education support services and ensure the effective administration of learning and teaching activities.

Supporting a portfolio of academic programs, the role provides leadership to education support staff while maintaining a strong operational focus across curriculum administration, assessment, compliance, reporting and student support activities. Working closely with academic and professional staff, you will coordinate education processes, support continuous improvement initiatives and contribute to the delivery of a high-quality student experience.

This is an excellent opportunity for an experienced education professional who enjoys leading people, improving processes and building strong stakeholder relationships in a dynamic and complex environment.

Your key responsibilities will be to:

• lead and coordinate the delivery of education support services across the work area, ensuring effective and consistent administrative support for learning and teaching activities
• supervise and support education support staff, providing coaching, guidance and performance development
• build and maintain productive relationships with academic, teaching and professional staff to support education priorities and operational requirements
• provide advice and guidance on University policies, procedures and education administration processes
• oversee teaching administration activities, including curriculum support, assessments, examinations, results processing, student evaluations, scholarships and student case management processes
• coordinate program evaluation activities and support continuous improvement initiatives to enhance education delivery and student outcomes
• manage education systems, records and reporting requirements, ensuring data accuracy, compliance and effective use of University platforms
• oversee the development and maintenance of learning and teaching resources, including online learning environments such as Canvas
• support the onboarding and training of academic and sessional teaching staff in relevant systems and education processes
• coordinate the implementation of Faculty and University education projects and initiatives
• review and analyse data to support operational planning, reporting and decision making
• contribute to communities of practice and collaborative initiatives across Education Support teams
• identify opportunities to improve processes, streamline service delivery and enhance the staff and student experience
• undertake other duties and project work appropriate to the classification level.

About you

You are an experienced education professional with strong organisational and leadership skills, a commitment to service excellence and the ability to build effective working relationships across a complex environment. You thrive in roles that combine people leadership with hands on operational delivery and enjoy working collaboratively to achieve shared outcomes.

To be successful, you will have:

• tertiary qualifications in a relevant discipline or an equivalent combination of training and experience
• demonstrated experience in education administration, preferably within a higher education environment
• experience leading or supervising staff and contributing to a positive, high performing team culture
• experience supporting key education administration processes, including curriculum, assessment and student related activities
• knowledge of university policies, procedures and administrative frameworks relevant to learning and teaching
• experience using learning management systems and student administration systems, including platforms such as Canvas
• highly developed communication and stakeholder engagement skills, with the ability to work effectively with a diverse range of staff
• strong analytical, problem solving and decision making skills
• excellent organisational skills, with the ability to manage competing priorities and meet deadlines
• a commitment to continuous improvement and delivering high quality services.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.