Target Operating Model & Ops Readiness Analyst (Hybrid)

HR Partners; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Randstad is recruiting a business analyst - target operating model (TOM) for a NSW public safety agency. Lead the operating model and operational readiness design for a data transformation across critical public infrastructure.

The role focuses on defining future state models, governance, roles, and service transition arrangements. Work alongside an external systems integrator and internal tech commands to bridge delivery with business as usual operations.

Qualifications

• Proven experience designing Target Operating Models (TOM) and operational readiness frameworks.
• Strong ITSM/ITIL process knowledge and handover design.
• Excellent workshop facilitation to align SI, OTU, and leadership.
• Ability to navigate ambiguity in early planning horizons.

Responsibilities

• Define future state operational models, governance, roles and support structures.
• Lead service transition planning and operational readiness activities.
• Collaborate with external systems integrators and internal technology commands.
• Bridge delivery with business-as-usual operations.

Skills

TOM design

ITSM/ITIL

Facilitation

Stakeholder mgmt

Security vetting

Job description

Randstad is recruiting a business analyst - target operating model (TOM) for a NSW public safety agency. Lead the operating model and operational readiness design for a data transformation across critical public infrastructure.

The role focuses on defining future state models, governance, roles, and service transition arrangements. Work alongside an external systems integrator and internal tech commands to bridge delivery with business as usual operations.