Business Analyst - Target Operating Model (TOM)

Randstad NV; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Randstad is seeking a Business Analyst to lead Target Operating Model design and operational readiness for a NSW public safety data transformation. The role focuses on defining future state operating models, governance, and transition arrangements, collaborating with an external systems integrator and internal tech commands.

The successful candidate will facilitate workshops across SI partners and business leadership, navigate ambiguity in early-state planning, and ensure the program adopts new

Qualifications

• Proven TOM design and operational readiness experience.
• Deep experience with ITSM processes and handover design.
• Outstanding workshop facilitation to align SI, OT units and leadership.
• Comfort navigating ambiguity in early planning horizons.
• Australian Citizenship or PR with baseline security vetting.

Responsibilities

• Define future state TOM, governance, and transition arrangements.
• Design service transition and support structures for operations.
• Collaborate with external SI partners and internal technology commands.
• Bridge delivery with business as usual operations.

Skills

TOM design

ITSM processes

Workshop facilitation

Ambiguity navigation

Security vetting

Tools

ITIL

Job description

Business Analyst - Target Operating Model (TOM)

Lead operating model and operational readiness design for an enterprise data transformation across a mission critical NSW public safety agency.

The Pitch Step outside traditional software delivery and own the operational readiness stream for a landmark data and analytics overhaul within critical public infrastructure.

The Role Sitting directly within the Operational Readiness workstream, this role is dedicated to preparing the agency to operationally adopt, govern, and maintain new data and analytics capabilities. You will not be writing user stories or gathering core software requirements. Instead, you will take ownership of defining future state operational models, governance, roles, support structures, and service transition arrangements. Working closely with an external systems integrator and internal technology commands, you will bridge build delivery with business as usual operations.

The Tech Stack & Environment

• Target Operating Model (TOM) design, People-Process-Technology frameworks, and capability roadmaps.
• IT Service Management (ITSM) integration, ITIL aligned support model design, SLAs, and OLAs.
• Complex modern data platforms, data governance frameworks, and core enterprise source systems.
• High security, multi vendor delivery environment operating in a hybrid model (3 days in Parramatta office, 2 days remote).

What You'll Bring

• Proven track record designing and landing Target Operating Models (TOM) and operational readiness frameworks.
• Deep experience in IT service management processes, operational handovers, and support model design.
• Outstanding workshop facilitation skills to align systems integrators, operational technology units, and business leadership.
• Comfort navigating ambiguity across early stage operational planning horizons.
• Australian Citizenship or Permanent Residency with readiness to undergo baseline national security vetting (valid birth certificate and no more than 12 months spent outside Australia in the last 5 years).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.