Hybrid TOM Lead - Operational Readiness for Data

Randstad NV; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Randstad is seeking a Business Analyst to lead Target Operating Model design and operational readiness for a NSW public safety data transformation. The role focuses on defining future state operating models, governance, and transition arrangements, collaborating with an external systems integrator and internal tech commands.

The successful candidate will facilitate workshops across SI partners and business leadership, navigate ambiguity in early-state planning, and ensure the program adopts new

Qualifications

• Proven TOM design and operational readiness experience.
• Deep experience with ITSM processes and handover design.
• Outstanding workshop facilitation to align SI, OT units and leadership.
• Comfort navigating ambiguity in early planning horizons.
• Australian Citizenship or PR with baseline security vetting.

Responsibilities

• Define future state TOM, governance, and transition arrangements.
• Design service transition and support structures for operations.
• Collaborate with external SI partners and internal technology commands.
• Bridge delivery with business as usual operations.

Skills

TOM design

ITSM processes

Workshop facilitation

Ambiguity navigation

Security vetting

Tools

ITIL

Job description

Randstad is seeking a Business Analyst to lead Target Operating Model design and operational readiness for a NSW public safety data transformation. The role focuses on defining future state operating models, governance, and transition arrangements, collaborating with an external systems integrator and internal tech commands.

The successful candidate will facilitate workshops across SI partners and business leadership, navigate ambiguity in early-state planning, and ensure the program adopts new