business analyst - target operating model (tom)

HR Partners; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Randstad is recruiting a business analyst - target operating model (TOM) for a NSW public safety agency. Lead the operating model and operational readiness design for a data transformation across critical public infrastructure.

The role focuses on defining future state models, governance, roles, and service transition arrangements. Work alongside an external systems integrator and internal tech commands to bridge delivery with business as usual operations.

Qualifications

• Proven experience designing Target Operating Models (TOM) and operational readiness frameworks.
• Strong ITSM/ITIL process knowledge and handover design.
• Excellent workshop facilitation to align SI, OTU, and leadership.
• Ability to navigate ambiguity in early planning horizons.

Responsibilities

• Define future state operational models, governance, roles and support structures.
• Lead service transition planning and operational readiness activities.
• Collaborate with external systems integrators and internal technology commands.
• Bridge delivery with business-as-usual operations.

Skills

TOM design

ITSM/ITIL

Facilitation

Stakeholder mgmt

Security vetting

Job description

business analyst - target operating model (tom)

Lead operating model and operational readiness design for an enterprise data transformation across a mission critical NSW public safety agency.

The Pitch Step outside traditional software delivery and own the operational readiness stream for a landmark data and analytics overhaul within critical public infrastructure.

The Role Sitting directly within the Operational Readiness workstream, this role is dedicated to preparing the agency to operationally adopt, govern, and maintain new data and analytics capabilities. You will not be writing user stories or gathering core software requirements. Instead, you will take ownership of defining future state operational models, governance, roles, support structures, and service transition arrangements. Working closely with an external systems integrator and internal technology commands, you will bridge build delivery with business as usual operations.

The Tech Stack & Environment

• Target Operating Model (TOM) design, People-Process-Technology frameworks, and capability roadmaps.
• IT Service Management (ITSM) integration, ITIL aligned support model design, SLAs, and OLAs.
• Complex modern data platforms, data governance frameworks, and core enterprise source systems.
• High security, multi vendor delivery environment operating in a hybrid model (3 days in Parramatta office, 2 days remote).

What You'll Bring

• Proven track record designing and landing Target Operating Models (TOM) and operational readiness frameworks.
• Deep experience in IT service management processes, operational handovers, and support model design.
• Outstanding workshop facilitation skills to align systems integrators, operational technology units, and business leadership.
• Comfort navigating ambiguity across early stage operational planning horizons.
• Australian Citizenship or Permanent Residency with readiness to undergo baseline national security vetting (valid birth certificate and no more than 12 months spent outside Australia in the last 5 years).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.