Tailored Support Coordinator

Anglicare Sydney; Campbelltown; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging benefits

Accommodation and meals allowance

Professional development

Employee discounts

EAP and Fitness Passport

Job summary

Anglicare Sydney is seeking a dedicated Tailored Support Coordinator to assess resident needs and work with individuals to develop practical, achievable support plans in collaboration with residents and service providers.

You will connect residents with health, legal, financial, advocacy and Anglicare services, coordinate case discussions, monitor progress and maintain accurate, confidential records to support wellbeing, social participation and independence.

Qualifications

• Bachelor-level qualifications in social work or related field; experience in community services preferred.
• At least 12 months post-qualifying experience delivering community-based social services.
• Experience coordinating services for people with complex needs and maintaining case documentation.
• Strong communication, advocacy and stakeholder relationship skills.

Responsibilities

• Complete resident needs assessments and develop tailored support plans with clear, achievable outcomes.
• Connect residents with health, legal, financial, advocacy, community and Anglicare services.
• Coordinate case discussions and build productive relationships with residents, families and service providers.
• Monitor support plans, resident progress, service quality and budgets, adapting as needs change.
• Maintain accurate and confidential case records and contribute to wellbeing and participation reporting.

Skills

Case coordination

Relationship building

Communication skills

Advocacy

Driver license

Education

Social Work qualification

Community Services

Allied Health

Aged Care

Job description

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

As our Tailored Support Coordinator, you'll be key to our mission to enrich lives and strengthen communities. You'll work alongside residents to understand their individual needs and connect them with the services, resources and support they need to strengthen their health, wellbeing and independence.

Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values - we live them.

Your opportunity

Reporting to the Senior Tailored Support Coordinator, you'll assess resident needs and work collaboratively with each person to develop practical, achievable support plans.

You'll connect residents with Anglicare services, community providers and specialist supports, while coordinating services and monitoring progress to help achieve stronger social, health, recovery and wellbeing outcomes.

With Integrity And Resilience, You Will

• Complete resident needs assessments and develop tailored support plans with clear, achievable outcomes.
• Connect residents with health, legal, financial, advocacy, community and Anglicare services.
• Coordinate case discussions and build productive relationships with residents, families and service providers.
• Monitor support plans, resident progress, service quality and agreed budgets, responding when needs or circumstances change.
• Maintain accurate and confidential case records and contribute to wellbeing, participation and tenant satisfaction reporting.

What You'll Bring

You're a compassionate and organised practitioner who knows how to listen, assess individual needs and coordinate the right supports to help people achieve meaningful outcomes.

You'll bring strong case coordination and relationship-building skills, together with an understanding of how housing, culture, crisis and complex needs can shape a person's experience.

You also share our organisational values of integrity, justice, compassion and excellence, embedding them in everything you do.

What's Required

• Qualification in Social Work, Community Services, Allied Health, Aged Care, Community Housing or a related field, and/or relevant experience.
• At least 12 months post-qualifying experience delivering community-based social services, including assessment and care coordination.
• Experience coordinating services for people with complex needs and maintaining accurate case documentation.
• Strong communication, advocacy and stakeholder relationship skills.
• Current driver licence and ability to meet the role's required probity and compliance checks.

What's Preferred

• Experience supporting residents within social or affordable housing, aged care or community services.
• Understanding of evidence-based, culturally safe and trauma-informed practice.
• Knowledge of community services, referral pathways and multidisciplinary support networks.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life.
• Pay less tax on your income and increase your take-home pay. With salary packaging, up to $15,900 of your income is tax free.
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career.
• Exclusive discounts to over 400 retailers.
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family.

We're many services, with one purpose, to meet people where they are and walk with them. At Anglicare, we believe everyone is Made for Connection, with God, with each other, and with the places we call home. But sometimes, life unravels. That's where we step in, in Community and Mission, offering hope, support, and presence.

From food relief to chaplaincy, crisis care to caring for the wellbeing of the elderly, every moment of connection matters. And it's not just what we do. It's how we do it: side-by-side, with compassion and care.

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: September 30, 2026