Tailored Support Coordinator

Anglicare; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Employee discounts

Employee Assistance Program

Job summary

Anglicare Sydney is seeking a Tailored Support Coordinator to assess resident needs, develop practical support plans and connect people with Anglicare services and community providers. You will coordinate services, monitor progress and maintain confidential case records to help improve health, wellbeing and independence.

We value compassionate, organised practitioners with strong communication and advocacy skills, and experience delivering social services.

Qualifications

• Qualification in Social Work, Community Services, Allied Health, Aged Care, Community Housing or related field.
• 12 months post-qualifying experience delivering community-based social services.
• Experience coordinating services for people with complex needs and maintaining accurate case documentation.
• Strong communication, advocacy and stakeholder relationship skills.
• Current driver licence and ability to meet probity/compliance checks.

Responsibilities

• Assess resident needs and develop tailored support plans with clear, achievable outcomes.
• Connect residents with health, legal, financial, advocacy, community and Anglicare services.
• Coordinate case discussions and build productive relationships with residents, families and service providers.
• Monitor support plans, resident progress, service quality and budgets; respond to changing circumstances.
• Maintain accurate and confidential case records and contribute to wellbeing reporting.

Skills

Case coordination

Relationship building

Communication skills

Advocacy

Stakeholder management

Education

Social Work / Community Services degree

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We’re a well‑respected not‑for‑profit that’s been serving society’s most vulnerable for over 170 years. Each year, we achieve life‑changing outcomes for the 40,000+ people who rely on our person‑centred support. And now, we’re extending our reach and impact even further. As our Tailored Support Coordinator, you’ll be key to our mission to enrich lives and strengthen communities. You’ll work alongside residents to understand their individual needs and connect them with the services, resources and support they need to strengthen their health, wellbeing and independence. Be welcomed into a compassionate, respectful and purpose‑driven community where we don’t just talk about values - we live them.

Your opportunity

Reporting to the Senior Tailored Support Coordinator, you’ll assess resident needs and work collaboratively with each person to develop practical, achievable support plans. You’ll connect residents with Anglicare services, community providers and specialist supports, while coordinating services and monitoring progress to help achieve stronger social, health, recovery and wellbeing outcomes. With integrity and resilience, you will: Complete resident needs assessments and develop tailored support plans with clear, achievable outcomes. Connect residents with health, legal, financial, advocacy, community and Anglicare services. Coordinate case discussions and build productive relationships with residents, families and service providers. Monitor support plans, resident progress, service quality and agreed budgets, responding when needs or circumstances change. Maintain accurate and confidential case records and contribute to wellbeing, participation and tenant satisfaction reporting.

What you’ll bring

You’re a compassionate and organised practitioner who knows how to listen, assess individual needs and coordinate the right supports to help people achieve meaningful outcomes. You’ll bring strong case coordination and relationship‑building skills, together with an understanding of how housing, culture, crisis and complex needs can shape a person’s experience. You also share our organisational values of integrity, justice, compassion and excellence, embedding them in everything you do.

What’s required

• Qualification in Social Work, Community Services, Allied Health, Aged Care, Community Housing or a related field, and/or relevant experience.
• At least 12 months post‑qualifying experience delivering community‑based social services, including assessment and care coordination.
• Experience coordinating services for people with complex needs and maintaining accurate case documentation.
• Strong communication, advocacy and stakeholder relationship skills.
• Current driver licence and ability to meet the role’s required probity and compliance checks.

What’s preferred

• Experience supporting residents within social or affordable housing, aged care or community services.
• Understanding of evidence‑based, culturally safe and trauma‑informed practice.
• Knowledge of community services, referral pathways and multidisciplinary support networks.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well‑established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life.
• Pay less tax on your income and increase your take‑home pay.
• With salary packaging, up to $15,900 of your income is tax‑free.
• Spendup to$2,650 on accommodation, meals and entertainment also tax‑free with salary packaging.
• Ongoing professional development and leadership training to advance your career.
• Exclusive discounts to over 400 retailers.
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family.

We’re many services, with one purpose, to meet people where they are and walk with them. At Anglicare, we believe everyone is Made for Connection, with God, with each other, and with the places we call home. But sometimes, life unravels. That’s where we step in, in Community and Mission, offering hope, support, and presence. From food relief to chaplaincy, crisis care to caring for the wellbeing of the elderly, every moment of connection matters. And it’s not just what we do. It’s how we do it: side‑by‑side, with compassion and care.

Application Close Date: September 30, 2026

Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values‑led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you’ll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian‑based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Your rewards and benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we’re committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we’ve designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards

Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging

Pay less tax on your income and increase your take‑home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Employee Assistance Program

At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they’re hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.