Systems Support Officer

Department Of Education, Western Australia; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

12% employer contributed superannution

Flexible working with WFH/remote

Generous leave entitlements

Professional development opportunities

Salary packaging

Easy access to public transport

Job summary

Department of Education, Western Australia is seeking a Systems Support Officer to assist with administration, support and enhancement of WHS systems across schools and services. You will work with system users, subject matter experts and project teams to ensure reliable, user-friendly solutions aligned with business needs.

The role covers system configuration, testing, user support, training material development, reporting and data quality activities, with ongoing improvements and stakeholder

Qualifications

• Experience supporting business applications and enterprise systems.
• Experience with training delivery and developing user guidance materials.
• Ability to work with stakeholders and manage change initiatives.
• Willingness to contribute to large-scale organisational transformation.

Responsibilities

• Assist with administration, support and enhancement of WHS systems.
• Perform system configuration and testing, provide user support, and develop training and guidance materials.
• Support reporting, data quality activities and continuous improvement initiatives.
• Engage with stakeholders across schools and central services to implement and use WHS systems.

Skills

System support experience

Training delivery

Stakeholder engagement

Tools

ERP / enterprise systems

Job description

This is a permanent full-time position commencing ASAP

The Department’s Work Health Safety and Wellbeing Directorate comprises two branches: Safety and Staff Wellbeing and Employee Support Services. The Directorate is responsible for ensuring that legislative frameworks are complied with and that employees’ mental health and wellbeing are supported. It provides strategic and operational advice to the Minister, Director General, school leaders and line managers on a range of matters including:

• work health and safety (WHS)
• staff wellbeing
• employee assistance and mediation programs
• workers’ compensation
• injury management

The Role

As a Systems Support Officer, you will assist with the administration, support and enhancement of systems that enable schools, education support settings and corporate services to manage workplace health and safety activities. Working closely with system users, subject matter experts and project team members, you will help ensure WHS systems are reliable, user-friendly and aligned with business needs.

The role contributes to a range of activities including system configuration and testing, user support, development of training and guidance materials, reporting, data quality activities and continuous improvement initiatives. You will also assist with the delivery of training and support resources that help build user capability and promote consistent business processes across the Department.

Working within a collaborative team environment, you will build productive relationships with stakeholders across schools and central services to identify issues, support solutions and contribute to the successful implementation and ongoing use of WHS systems.

This is an opportunity to contribute to a significant organisational initiative while developing valuable skills in systems support, business improvement, reporting and stakeholder engagement. The successful applicant will be organised, customer-focused and capable of working across a range of activities in a dynamic environment.

Experience supporting business applications, enterprise systems, project implementation activities, training delivery, business process improvement or change initiatives will be highly regarded. We welcome applicants with experience in systems support, business applications, training, project delivery or change management who are looking to contribute to large‑scale organisational transformation.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home (WFH) or remote, flexible working hours and part‑time arrangements.
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)
• Enjoy easy access to public transport with the Claisebrook train station just a 5‑minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Sean Ashton, Manager, Work Health Safety and Wellbeing on [phone] or by emailing

We are committed to building the leadership capability of our people.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our and in the attached Job Description Form (JDF).

Advertised Vacancy Number: DOE1065686

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Tuesday, 27 October 2026