Level 2 Technical Specialist

Peoplebank; North Sydney; On-site; AUD 129,000 - 166,000; Full time

Benefits offered by this job

On-call allowance

Exposure to cutting-edge technologies

Automation and process improvement

Job summary

Peoplebank is seeking a Level 2 Technical Specialist for a 6-month contract-based role in the North Sydney area. The position involves leading incident management, fault resolution and service improvements for a business-critical emergency communications platform.

You will interface with customers, vendors and internal engineering teams, coordinating governance, upgrades and continuous improvement initiatives in a highly specialised environment.

Qualifications

• 5+ years in Systems Administration or Infrastructure Support
• Strong Linux administration experience (RHEL)
• Experience with Cisco networking, Check Point firewalls and F5 load balancers
• Knowledge of MySQL, PostgreSQL and Elasticsearch
• Experience supporting physical and virtualised server environments
• Scripting skills in Python, Bash, Perl or similar
• Strong incident management, troubleshooting and problem-solving capabilities
• Customer-facing experience within SLA-driven environments

Responsibilities

• Lead incident management and fault resolution through to resolution
• Provide operational support, governance and continuous improvement of critical platforms
• Act as technical interface between customers, vendors and internal teams
• Support upgrades and enhancements and contribute to service improvement initiatives
• Engage with stakeholders to coordinate automation and process improvement efforts

Skills

Systems Administration

Incident management

Scripting

Customer-facing experience

Linux administration (RHEL)

Tools

Cisco networking

Check Point firewalls

F5 load balancers

MySQL

PostgreSQL

Elasticsearch

Job description

• 6-month initial contract, with the opportunity for extension.
• 2 days onsite at the Seven Hills office.
• Lead incident management, fault resolution and service improvements

What's on Offer

Join a global technology organisation supporting critical communications services that make a real-world impact. This is a hands‑on technical role combining operational support, stakeholder engagement and continuous improvement within a highly specialised environment.

Benefits

• Work on nationally significant technology platforms
• Diverse mix of operations, engineering and project work
• Opportunities to lead automation and process improvement initiatives
• Collaborative and experienced technical team
• On‑call allowance and exposure to cutting‑edge technologies

The Opportunity

As the Level 2 Technical Specialist, you will be responsible for the operational support, governance and continuous improvement of a business‑critical emergency communications platform. Acting as a key technical interface between customers, vendors and internal engineering teams, you will manage incidents through to resolution, maintain platform performance, support upgrades and enhancements, and contribute to service improvement initiatives.

The Organisation & Culture

Our client is a global enterprise technology provider known for delivering secure, high‑availability communications solutions. You'll be joining a close‑knit team that values ownership, collaboration, technical excellence and continuous improvement.

Skills & Experience

• 5+ years' experience in Systems Administration, Network Operations or Infrastructure Support
• Strong Linux administration experience (RHEL)
• Experience with Cisco networking, Check Point firewalls and F5 load balancers
• Knowledge of MySQL, PostgreSQL and Elasticsearch
• Experience supporting physical and virtualised server environments
• Scripting skills in Python, Bash, Perl or similar
• Strong incident management, troubleshooting and problem‑solving capabilities
• Customer‑facing experience within SLA‑driven environments

Apply Now

If you're looking for a role where your technical expertise can directly support critical public communications services, we'd love to hear from you. Please contact Priyanka Arora on [phone].

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.