Systems Reliability Engineer — Hybrid Cloud Support

Nutanix; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nutanix is seeking a Technical Support Engineer in Sydney, Australia, operating on a hybrid model. You will troubleshoot complex issues, collaborate with engineering, and help customers maximize the Nutanix stack across virtualization, networking, and storage domains.

You will join a global team and contribute to high customer satisfaction while balancing on-site and remote work, with two in-office days per week in Sydney.

Qualifications

• Troubleshooting VMware ESXi, networking, Linux CLI, and storage analysis.
• Experience supporting external customers with a customer-first mindset.
• Multilingual skills (Korean / Mandarin) highly regarded.

Responsibilities

• Troubleshoot, debug, and diagnose customer issues in the field.
• Collaborate with Engineering to define product improvements.
• Develop and maintain internal/external knowledge bases.
• Provide support on weekdays with scheduled off-hours rotation.
• Be a Nutanix ambassador and go above and beyond for customers.

Skills

Virtualization

Networking

Linux systems

Storage analysis

Customer service

Problem solving

Multilingual

Job description

Nutanix is seeking a Technical Support Engineer in Sydney, Australia, operating on a hybrid model. You will troubleshoot complex issues, collaborate with engineering, and help customers maximize the Nutanix stack across virtualization, networking, and storage domains.

You will join a global team and contribute to high customer satisfaction while balancing on-site and remote work, with two in-office days per week in Sydney.