Systems & Process Change Lead

Glitch-Productions; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Fun office environment

Regular breakfasts/lunches

Conventions and events access

Close to public transport

Job summary

Glitch Productions is seeking a Business Systems Manager to steer day-to-day operations of the Business Systems department, improving workflows and rolling out better systems across all teams.

You will coordinate projects, lead change management, document processes, and ensure adopted workflows and standards across the company’s systems. This role suits someone who brings structure to complex work and works across multiple teams.

Qualifications

• Experience in project management, operations, or coordinating cross-team initiatives.
• Highly organized with ability to manage multiple initiatives and priorities.
• Experience rolling out new processes or workflows across a department or organization.
• Strong judgement, prioritization, and escalation skills.
• Clear written and verbal communication.
• Ability to work independently on evolving work.

Responsibilities

• Manage delivery schedules and day-to-day priorities across the Business Systems department.
• Coordinate and track Business Systems initiatives and milestones to ensure work stays on track and key deliverables are met.
• Own and coordinate change management for new systems, processes, and workflows. This includes planning rollouts, communicating with other departments, preparing training and reference materials, and following up to confirm team adoption.
• Help prioritize initiatives based on needs, dependencies, urgency, and the team’s capacity.
• Create and maintain clear documentation for company standards, operating practices, and new workflows.
• Run the department’s operating cadence: prepare agendas, capture decisions and action items, and chase follow-ups for recurring check-ins.
• Report on initiative status and system health to the Head of Business Systems.
• Triage incoming requests and tickets for the Business Systems department, directing them to the right owner and tracking them through to resolution.
• Audit how teams are using company systems and processes, and coordinate fixes, retraining, or process updates where needed.
• Help enforce Business Systems governance policies and elevate higher-risk or recurring issues where appropriate.

Skills

Project management

Operations management

Coordination

Prioritization

Communication skills

Independent work

Tools

Airtable

Job description

Glitch Productions is seeking a Business Systems Manager to steer day-to-day operations of the Business Systems department, improving workflows and rolling out better systems across all teams.

You will coordinate projects, lead change management, document processes, and ensure adopted workflows and standards across the company’s systems. This role suits someone who brings structure to complex work and works across multiple teams.