Systems Engineer (Level 2 or 3)

Appentency Recruitment Services; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Dynamic role

Tech exposure

Career growth

Supportive team

Job summary

Appentency Recruitment Services in Sydney's southern suburbs seeks a Level 2 Systems Administrator to join our service desk team as an escalated-issues expert. You will support a diverse client base across server, network, and cloud infrastructure, with a balance of ticket resolution and IT project work.

The role offers hands-on exposure to Microsoft 365, Windows Server, Active Directory, VMware, and Cisco Meraki, with opportunities for career growth within a collaborative MSP environment.

Qualifications

• Proven experience in a Level 2 or 3 Service Desk capacity or Systems Engineer role.
• Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
• Hands on experience of Windows Server, Active Directory, and virtualization (VMware).

Responsibilities

• Provide timely and effective Level 2 technical support for escalated issues from the service desk.
• Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration.
• Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki).
• Manage and monitor client backup and disaster recovery solutions to ensure data integrity.
• Participate in IT projects, including server migrations, network upgrades, and new client onboarding.
• Create and maintain clear, detailed documentation for client systems and procedures.

Skills

Microsoft 365

Windows Server

Active Directory

VMware

PowerShell

Cisco Meraki

Education

HSC

Certificate IV in Information Technology

MSA

Tools

SharePoint

Job description

Appentency Recruitment Services – Sydney Southern Suburbs NSW

Full time, Permanent

1d ago , from Appentency Recruitment Services

·Actas a key Level 2 support point, resolving challenging technical issues for theservice desk.

·Gainhands-on experience across a wide range of server, network, and Microsoft 365cloud technologies.

·Enjoya dynamic role that blends responsive service desk support with engaging ITproject work.

About Our Client

Our client is a leading Managed Services Provider (MSP)driven by a commitment to exceptional customer service and proactive ITmanagement. They foster a highly collaborative team culture that empowersemployees to solve challenges creatively and effectively. With a strong beliefin continuous learning and development, they equip their team with the skillsand knowledge needed to deliver cutting-edge solutions that optimise clientinfrastructure, processes, and growth.

About the role

As a Level 2 Systems Administrator,you will be a vital member of our service desk team and the go-to expert for escalatedtechnical issues. You will be responsible for maintaining and supporting adiverse range of client server, network, and cloud infrastructure. This is adynamic, hands-on role that offers a perfect mix of resolving challengingsupport tickets, managing core infrastructure, and contributing to a variety ofIT projects, providing you with broad technical exposure.

Must haves:

• Provenexperience in a Level 2 or Level 3 Service Desk capacity and SystemsEngineer role, ideally within an MSP.
• Stronghands-on experience with Microsoft 365 administration (Exchange Online,SharePoint, Teams, Entra ID).
• Hands onexperience of Windows Server, Active Directory, and virtualisation(VMware).

Role and Responsibilities

• Provide timely and effective Level 2technical support for escalated issues from the service desk.
• Administer andsupport Microsoft 365 environments, including user management, mail flow,SharePoint permissions, and Teams configuration.
• Performadministration and troubleshooting of client server infrastructure,including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Manage andsupport client network infrastructure, including switches, routers, andfirewalls (Cisco Meraki).
• Manage andmonitor client backup and disaster recovery solutions to ensure dataintegrity.
• Participate inIT projects, including server migrations, network upgrades, and new clienton-boarding.
• Create andmaintain clear, detailed documentation for client systems and procedures.

Experience/Skills

• Strongtechnical proficiency across the Microsoft 365 suite.
• Solidexperience with Windows Servers, Active Directory, and virtualisationtechnologies (VMware).
• Fundamentalunderstanding of networking principles (IP, subnets, DNS, DHCP) andhardware.
• Excellentanalytical, problem-solving, and troubleshooting skills.
• Experience inan MSP environment is highly desirable.
• Experience withMedical, Dental, Clinics, Healthcare clients is highly desirable.
• Familiaritywith scripting (PowerShell) and exposure to SAN/NAS technologies areadvantageous.

Qualification

• Essential:Higher School Certificate (HSC), Certificate IV in Information Technology,and/or Microsoft Technology Associate (MSA).
• Desirable:A Diploma or Bachelor's degree in Information Technology, along with anyrelevant networking or server-related certifications (e.g., Microsoft,CompTIA, Cisco)

What is on offer

• A dynamic role offering a fantastic mix ofadvanced service desk support and project work.
• Unparalleledexposure to a wide array of technologies across diverse clientenvironments.
• A clearpathway for career growth into senior engineering or specialised projectroles.
• A supportiveand collaborative team environment that invests in your technical trainingand professional development.

Other Information

Other titles for this role in other organisation might be:Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer,Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer,Managed Services Engineer, Senior Support Engineer