Systems & Data Coordinator - Education Ops & Insights

Acknowledge Education; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Growth opportunities

Development allowance

Health insurance discount

Fast-paced team

UP Education group

Job summary

Acknowledge Education seeks a Systems Coordinator to manage and optimise our student management systems, ensuring data accuracy, reliability and regulatory compliance across SMS, InPlace, JIRA and My eQuals.

This role sits at the intersection of systems, data and operations, collaborating with internal teams and external vendors to improve functionality, produce BI reports (Power BI), and support regulatory reporting such as TCSI and QILT.

Qualifications

• Bachelor’s degree or higher in Computer Science or a relevant discipline.
• Experience with Student Management Systems (SMS) and data within the higher education sector.
• Experience with TCSI reporting, including data preparation, validation, submission and resolution of reporting errors.
• Experience with systems such as Meshed RTO Manager and JIRA, or similar platforms.
• Strong data analysis and reporting capability, including advanced Excel skills and experience with Power BI or Tableau.
• Strong attention to detail and a methodical approach to data integrity, management and compliance.
• The ability to translate technical information into clear, practical guidance for non-technical stakeholders.
• Strong organisational skills, with the ability to manage competing priorities and projects in a fast-paced environment.
• The ability to build effective working relationships with internal teams, external vendors and stakeholders across the organisation.

Responsibilities

• Manage and support key student and business systems, including the SMS, InPlace, JIRA and My eQuals.
• Work with internal stakeholders and external vendors to resolve system issues, implement enhancements and improve system functionality and processes.
• Monitor and maintain the accuracy, integrity and consistency of student data across systems.
• Produce and analyse scheduled and ad-hoc operational, management and regulatory reports, including Power BI dashboards.
• Support TCSI, QILT and other higher education and VET regulatory reporting requirements, including data preparation, validation and submission.
• Monitor data and reporting requirements to identify trends, discrepancies and areas requiring investigation.
• Maintain accurate student records and ensure key reporting fields, including census data, meet regulatory and organisational requirements.
• Develop and maintain system documentation, user guides and process manuals.
• Deliver training and guidance to staff to promote effective and consistent use of systems and processes.

Skills

Data analysis

Reporting

Attention to detail

Communication

Stakeholder management

Organisational skills

Problem solving

Education

Bachelor’s degree or higher in Computer Science or a relevant discipline

Tools

Meshed RTO Manager

JIRA

Power BI

Tableau

Job description

Acknowledge Education seeks a Systems Coordinator to manage and optimise our student management systems, ensuring data accuracy, reliability and regulatory compliance across SMS, InPlace, JIRA and My eQuals.

This role sits at the intersection of systems, data and operations, collaborating with internal teams and external vendors to improve functionality, produce BI reports (Power BI), and support regulatory reporting such as TCSI and QILT.