Systems Analyst

Southern Academy of Higher Education Pty Ltd; Sydney; On-site; AUD 100,000 - 150,000; Full time

Job summary

Southern Academy of Higher Education Pty Ltd – Sydney CBD NSW is seeking an ICT Systems Analyst to help shape SAHE's technology roadmap. You will translate academic and corporate needs into practical, well-tested system solutions across ERP, SIS, CRM, SharePoint and LMS platforms.

The role involves requirements gathering, process analysis, solution design, project delivery and user training, with a focus on in-house built tech rather than off-the-shelf software, based in Sydney CBD.

Qualifications

• Bachelor's degree or higher in Information Technology, Software Engineering, Computer Science, or a related discipline.
• Demonstrated experience in a business/ICT analyst role, ideally in a complex or regulated environment.
• Strong stakeholder engagement and communication skills; translate business needs into technical requirements.
• Practical experience with requirements gathering, process mapping, system testing and project delivery.
• Familiarity with Microsoft 365, SharePoint, and enterprise systems such as ERP, SIS or CRM platforms; higher education sector experience is a plus.

Responsibilities

• Gather, analyse and document business requirements across Academic, Admissions, Marketing, Finance, HR and Student Services.
• Identify and improve business processes, workflows and system functionality.
• Develop functional specs, data models and process diagrams to support ICT solutions.
• Plan and manage ICT projects from design through testing, deployment and continuous improvement.
• Lead ICT initiatives for ERP, SIS, CRM, SharePoint, forms and LMS platforms.
• Coordinate user acceptance testing, system documentation and user training.

Skills

Stakeholder engagement

Requirements gathering

Process mapping

System testing

Project delivery

Education

Bachelor's degree in IT or related

Tools

Microsoft 365

SharePoint

ERP

SIS

CRM platforms

Job description

Southern Academy of Higher Education Pty Ltd – Sydney CBD NSW

We are looking for an ICT Systems Analyst to join our team and help shape the next phase of SAHE's technology roadmap. This is a hands on, high impact role for someone who enjoys working closely with academic and corporate stakeholders to understand business needs, and translating those needs into practical, well tested system solutions. You will work across requirements gathering, process analysis, solution design, project delivery and user training, and will have the opportunity to contribute to a genuinely in house-built technology environment rather than a purchased, off the shelf platform.

Key responsibilities

• Work with stakeholders across Academic, Admissions, Marketing, Finance, HR and Student Services to formulate, analyse and document business requirements.
• Identify, investigate and analyse business processes, procedures and work practices, and recommend improved ways of working.
• Identify and evaluate system inefficiencies and recommend optimal business practices, system functionality and system behaviour.
• Develop functional specifications, business process models, data models, workflow diagrams and system requirements to support the design and development of ICT solutions.
• Apply project management methodologies and principles to plan, cost, resource and manage the delivery of ICT projects.
• Lead the design and continuous improvement of ERP, Student Information Systems, CRM, SharePoint, forms, ticketing, timetabling and LMS platforms.
• Analyse business processes and identify opportunities for system integration, automation and digital transformation.
• Lead ICT projects from requirements gathering and solution design through testing, implementation and continuous improvement.
• Work closely with the Registrar and Student Services teams to translate student lifecycle and administration requirements into technology-enabled systems and workflows.
• Analyse and design digital workflows, reporting dashboards and data-driven solutions to improve operational efficiency and decision-making.
• Coordinate stakeholder engagement, user acceptance testing, system documentation, user training and solution deployment.
• Support the analysis, design and continuous improvement of SAHE's Microsoft 365, SharePoint, Entra ID and enterprise ICT systems in line with business and operational requirements.
• Evaluate emerging technologies, automation and artificial intelligence to identify opportunities for business process improvement, requirements optimisation, operational efficiency and data-driven decision-making.

About you

• A Bachelor's degree or higher in Information Technology, Software Engineering, Computer Science, or a related discipline.
• Demonstrated experience in a business analyst, systems analyst or similar ICT role, ideally within a complex or regulated environment.
• Strong stakeholder engagement and communication skills, with the ability to translate business needs into clear technical requirements.
• Practical experience with requirements gathering, process mapping, system testing and project delivery.
• Familiarity with Microsoft 365, SharePoint, and enterprise systems such as ERP, SIS or CRM platforms is highly regarded.
• Experience in the higher education or vocational education sector, and familiarity with frameworks such as TCSI, PRISMS, ESOS, CRICOS or AVETMISS, is an advantage but not essential.

About us

Southern Academy of Higher Education (SAHE) is a dynamic higher education provider based in the heart of Haymarket, Sydney. We are currently undergoing a major digital transformation, moving away from legacy third-party systems to build our own fully in-house technology ecosystem. This includes custom-built ERP and Student Information Systems, marketing CRMs, timetabling engines, and advanced Learning Management Systems. As our new Office Manager, you will play a pivotal role in keeping our team organized, connected, and supported as we pioneer these exciting changes.