Hybrid Systems Support Analyst - Enterprise Systems

UNSW; Sydney; Hybrid; AUD 108,000 - 115,000; Full time

Job summary

UNSW in Sydney seeks a Systems Support Analyst to oversee the operation and continuous improvement of enterprise systems within Education & Student Experience. You will provide system support, service desk coordination, configuration, data handling, reporting and compliance, acting as SME for InPlace and coordinating with UNSW IT and vendors.

The role reports to the Lead, Enterprise Systems and Planning, has no direct reports, and requires strong stakeholder engagement, Excel reporting

Qualifications

• Experience supporting enterprise systems with configuration and user support.
• Ability to analyse and resolve system issues within established frameworks.
• Experience coordinating service desk activities and managing priorities.
• Experience developing reports in Microsoft Excel (pivot tables, lookups).
• Strong organisational, communication and stakeholder engagement skills.
• Initiative and ability to contribute to process improvements.
• Higher education experience or familiarity with WIL systems like InPlace/Sonia is valued.

Responsibilities

• Oversee service desk operations, triage, assign, and resolve issues; document trends.
• Provide SME support for Employability systems and best practices.
• Configure systems, support new course setup, translate requirements into solutions.
• Perform data migrations with accuracy and completeness.
• Support compliance activities and provide data for reporting obligations.
• Develop and generate reports; manipulate data in Excel for reporting.
• Review system updates and communicate changes to stakeholders.
• Monitor integrations and coordinate with UNSW IT and vendors.
• Contribute to process improvements and maintain system documentation.
• Build strong stakeholder relationships and deliver high-level customer service.

Skills

Enterprise systems support

Service desk coordination

Issue resolution

Excel reporting

Stakeholder engagement

Process improvement

Higher education experience

InPlace/Sonia familiarity

Tools

Microsoft Excel

InPlace

Sonia

Job description

UNSW in Sydney seeks a Systems Support Analyst to oversee the operation and continuous improvement of enterprise systems within Education & Student Experience. You will provide system support, service desk coordination, configuration, data handling, reporting and compliance, acting as SME for InPlace and coordinating with UNSW IT and vendors.

The role reports to the Lead, Enterprise Systems and Planning, has no direct reports, and requires strong stakeholder engagement, Excel reporting