Systems Analyst, Payments

Ampol; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Employee Share Scheme

Discount on Fuel

Volunteer day

Novated Lease options

Career development / LinkedIn Learning

Recognition platform

BabyCare Package

Job summary

Ampol is seeking a Systems Analyst specializing in in-store and OPT payment platforms to own end-to-end delivery and operational support. You will work across payment gateways, POS integrations and related systems to ensure secure, reliable transactions in Ampol's retail network.

This role requires hands-on analysis, testing, deployment and collaboration with vendors and internal teams. A hybrid work model in Sydney is supported, with opportunities to drive improvements in payments processing

Qualifications

• Experience supporting payment systems in retail environments.
• Knowledge of payment transaction flows, EFTPOS and card payments, and settlements.
• Understanding of payment security controls, encryption technologies, and standards like PCI DSS.
• Experience performing system configuration, testing, certification, defect analysis and production support.
• Proficient in Jira backlog management, user-story creation, defects, workflows and agile delivery.

Responsibilities

• Act as the technical SME for Ampol's payment ecosystem, including OPT, payment terminals, gateways, POS integrations and downstream systems.
• Perform hands-on system analysis, configuration, testing, certification, troubleshooting and deployment across payment platforms.
• Investigate and resolve complex payment, transaction, integration and production support issues; act as escalation point for incidents.
• Support project and enhancement delivery through requirements analysis, solution validation, testing, pilots, store implementations and production releases.
• Build and maintain relationships with vendors, operational teams and tech stakeholders to ensure service delivery.
• Administer Jira backlogs, user stories, defects and workflows while identifying opportunities for automation and continuous improvement.

Skills

Payment systems

OPT & POS

PCI DSS

Jira backlog

Stakeholder mgmt

Payment troubleshooting

Tools

Jira

Job description

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen

Tech, Digital & Data @ Ampol

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming upbig ideas, questioning the norm, and tackling complex problems. Together, we are shaping afuturethat not only meets the needs of today butanticipatesthe demands of tomorrow.

Our approach isanchoredin data-driven decision-makingand advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDDdrives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.

About the role

The Systems Analyst is critical to the effective operation of core retail applications, with a specialised focus on In-store and Outdoor Payment Terminal (OPT) platforms, payment processing services, and associated integrations. The role combines deep subject matter expertise with end-to-end ownership, encompassing support for roadmap planning, vendor management, solution design, project delivery, operational support, and continuous improvement of payment technologies across Ampol's retail network. The role serves as the technology SME for payment solutions, ensuring secure, reliable, and commercially aligned outcomes.

Key Responsibilities

• Act as the technical SME for Ampol's payment ecosystem, including Outdoor Payment Terminals (OPT), payment terminals, payment gateways, POS integrations, and related downstream systems.
• Perform hands-on system analysis, configuration, testing, certification, troubleshooting, and deployment activities across payment platforms.
• Investigate and resolve complex payment, transaction, integration, and production support issues, acting as the key escalation point for technical incidents and defects.
• Support project and enhancement delivery through requirements analysis, solution validation, test planning, pilot execution, store implementations, and production releases.
• Build and maintain strong working relationships with vendors, operational teams, and technology stakeholders to support service delivery, issue resolution, and successful project outcomes.
• Administer and maintain Jira backlogs, user stories, defects, workflows, technical documentation, and support artefacts while identifying opportunities for automation, simplification, and continuous improvement.

Qualifications & Experience

• Proven hands-on experience supporting payment systems in retail environments, including Outdoor Payment Terminals (OPT), payment terminal estates, POS systems, and payment processing platforms.
• Strong understanding of payment transaction flows, EFTPOS and scheme card payments, acquirer integrations, payment gateways, settlement processes, and associated troubleshooting techniques.
• In-depth knowledge of AS2805 standards, PCI DSS requirements, payment security controls, encryption technologies, and industry best practices.
• Demonstrated experience performing system configuration, testing, certification, defect analysis, production support, pilot implementations, and solution validation activities.
• Strong working knowledge of Jira, including backlog management, user story creation, defect tracking, workflow administration, sprint support, reporting, and Agile delivery practices.
• Self-motivated and able to effectively manage multiple competing priorities across operational support and delivery activities.
• Willing to be hands-on with config and testing in lab, supporting pilot store site visits, field testing, solution validation, troubleshooting, deployment support, and engagement with operational teams during implementations.

Benefits

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

Additional Information

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We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.