Systems Analyst - Flexible Cloud & App Support

Ventia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

50% hospital cover subsidy

18 weeks parental leave

Job summary

HCF is seeking a System Analyst to join the Diversified Platforms team, supporting life insurance, payments, and shared services applications. You will handle production support, enhancements, releases and new product initiatives to keep critical systems running smoothly.

You will analyze requirements, work with vendors and stakeholders, and contribute to defect fixes and testing. Emphasis on collaboration, agility, and driving efficient delivery across platforms.

Qualifications

• At least two to three years’ experience in systems analysis, application support, production support roles.
• Intermediate SQL capability, including the ability to investigate data and troubleshoot system issues.
• Some SSIS exposure will be advantageous.
• Strong analytical, problem-solving, troubleshooting and debugging skills.
• Experience supporting distributed applications, including cloud-based applications.
• Understanding of relational databases, SOA, REST or web services and client-server technologies.
• Knowledge of the software development lifecycle and Agile or Scrum delivery practices.
• Experience using Jira and Confluence.
• Strong written and verbal communication skills.
• The ability to collaborate effectively with business users, analysts, developers, architects, vendors and delivery teams.
• Experience in life insurance, insurance in general, payments applications and production support experience will be highly regarded. Candidates from other industries with relevant technical experience are also encouraged to apply.

Responsibilities

• Support One Office and other shared-service applications across HCF’s diversified platforms.
• Monitor system batches and investigate production incidents.
• Provide first-level application and production support.
• Work with vendors and internal stakeholders to resolve system issues.
• Analyse system requirements and assess impacts for new and enhanced applications.
• Design practical system solutions aligned with business requirements and solution architecture.
• Contribute to defect fixes, enhancements, releases, testing and implementation activities.
• Support project initiatives, including new product launches.
• Maintain system availability, data integrity and accurate reporting.
• Identify opportunities to improve delivery efficiency and effectiveness.
• Use AI-assisted tools appropriately to improve analysis, documentation and productivity.

Skills

Systems analysis

Application support

Production support

SQL

Cloud-based applications

REST / web services

Agile / Scrum

Jira

Confluence

Communication

Collaboration with stakeholders

Life insurance domain experience

Tools

Jira

Confluence

Job description

HCF is seeking a System Analyst to join the Diversified Platforms team, supporting life insurance, payments, and shared services applications. You will handle production support, enhancements, releases and new product initiatives to keep critical systems running smoothly.

You will analyze requirements, work with vendors and stakeholders, and contribute to defect fixes and testing. Emphasis on collaboration, agility, and driving efficient delivery across platforms.