Systems Analyst

Peoplebank; Canberra; On-site; AUD 85,000 - 120,000; Full time

Job summary

Peoplebank is seeking an APS5 Systems Analyst for a long-term contract with Services Australia in Canberra. The role involves analysing business processes, translating requirements into ICT solutions, and supporting the design, development and testing of systems.

Australian Citizenship and Baseline Security Clearance are required. The selected candidate will document specifications, manage requirements, and collaborate with business and technical teams to improve ICT outcomes in a government

Qualifications

• Experience defining, documenting and managing business and system requirements.
• Ability to facilitate workshops and engage stakeholders.
• Experience prioritising requirements and managing traceability.
• Ability to review requirements for completeness and handle change requests.
• Experience designing moderately complex software applications and interfaces.
• Ability to contribute to architecture discussions.

Responsibilities

• Analyse and evaluate business processes and system requirements.
• Translate requirements into technical specifications and ICT solutions.
• Configure systems to support business outcomes and ICT solutions.
• Support design, development and implementation of ICT solutions.
• Prepare and maintain solution documentation and technical reports.
• Conduct testing, including planning, execution and coverage reviews.
• Collaborate with stakeholders, developers and testing teams.

Skills

Requirements Definition

Software Design

Stakeholder Management

Business Analysis

Testing & QA

Education

Bachelor's degree in IT

Tools

SAP CRM

SAP S/4HANA

Job description

About Peoplebank

Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.

About Peoplebank

Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.

About The Role

Our Federal Government Client, Services Australia, is seeking an APS5 Systems Analyst.

This is a long-term contract opportunity.

As The Selected Candidate, You Will

• Analyse and evaluate business processes and system requirements.
• Translate business requirements into technical specifications and ICT solutions.
• Configure systems to support business and technical outcomes.
• Support the design, development and implementation of ICT solutions.
• Prepare and maintain solution documentation, specifications and technical reports.
• Conduct testing activities, including test planning, execution and coverage reviews.
• Perform technical assessments, identifying risks, impacts and benefits.
• Collaborate with business stakeholders, developers and testing teams.
• Support system improvements, enhancements and change management activities.
• Monitor solution performance and contribute to continuous improvement initiatives.
• Assist with quality assurance reviews of specifications and design documentation.
• Support operational activities and provide guidance to team members where required.

To Be Successful In This Role You Should Have

• Requirements Definition & Management (SFIA Level 3)
  • Experience defining, documenting and managing business and system requirements.
  • Ability to facilitate requirements gathering workshops and stakeholder engagement.
  • Experience prioritising requirements and maintaining traceability.
  • Ability to review requirements for completeness and manage change requests.
• Software Design (SFIA Level 3)
  • Experience designing moderately complex software applications or components.
  • Ability to create functional and non-functional solution designs.
  • Experience designing user and system interfaces.
  • Ability to assess design options and contribute to architecture discussions.

Key Technical Skills

• SAP CRM
• SAP S/4HANA
• Business Analysis
• Requirements Gathering & Documentation
• Functional Specifications
• System Analysis & Design
• Solution Documentation
• Stakeholder Management
• Testing & Quality Assurance
• Change Management

Preferred Experience

• Previous experience working in Federal Government or large-scale enterprise environments.
• Understanding of ICT governance, information management and legislative frameworks.
• Knowledge of privacy, security and compliance requirements.

It Is Desirable If You Have

• Feasibility Assessment (SFIA Level 3)
  • Experience supporting options analysis and feasibility assessments.
  • Ability to contribute to business cases and cost-benefit analysis.
• User Experience Evaluation (SFIA Level 2)
  • Experience supporting user testing and feedback activities.
  • Ability to assist in evaluating systems, services and prototypes.

Due to security clearance requirements for this role, candidates must be Australian Citizens with ability to obtain Baseline Security Clearance.

Applications close: 5:0 0 PM, 4 November 2026

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.