Systems Administrator

PolyNovo Limited; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging including novated car

Paid parental leave for primary and 2°

Nurture Days

Rewards platform with retailer-disount

Diverse, inclusive and flexible work

Unlimited access to online learning

Job summary

PolyNovo Limited is seeking a Systems Administrator in Melbourne to maintain a secure, reliable end-user technology environment. You’ll onboard new starters, manage devices, and support Microsoft 365, Defender, and Intune while driving ongoing improvements.

You will balance hands-on IT support with proactive system maintenance, ensuring patching, compliance, and asset management across the business. The role requires effective communication with stakeholders and teamwork within a small IT team.

Qualifications

• Bachelor's degree in IT or related field or equivalent qualifications.
• Minimum 2 years' experience as Systems Administrator or IT Support.
• Experience supporting end-user computing environments and onboarding.
• Hands-on experience with Microsoft 365 and Windows endpoints.
• Experience with patching, compliance, and device refresh programs.
• Experience monitoring backups and working with MSPs.
• Strong communication and stakeholder management skills.

Responsibilities

• Provision and manage user accounts, laptops, mobile devices and system access for new and existing employees.
• Deliver IT onboarding and induction activities for new starters.
• Manage the lifecycle of end-user devices, including procurement, deployment, refreshes and asset tracking.
• Monitor and maintain Microsoft 365 services, backups and system availability.
• Ensure workstation patching and compliance standards are maintained across the business.
• Support Microsoft Intune, Defender and endpoint management activities.
• Provide Level 1 technical support, including priority and executive user requests, while liaising with external managed service providers when required.
• Maintain and troubleshoot end-user devices, applications, mobile devices, connectivity and meeting room technology.
• Monitor and coordinate maintenance of CCTV and audiovisual systems.
• Manage IT inventory and equipment stock levels to support business operations.
• Maintain accurate IT documentation, support procedures, asset records and configuration information.
• Communicate proactively with stakeholders regarding incidents, service requests and planned IT activities.
• Contribute to compliance, quality, safety and continuous improvement initiatives.

Skills

Stakeholder management

Communication

Organizational skills

Independent & collaborative work

Education

Bachelor's degree in Information Technology / Computer Science or equivalent

Tools

Microsoft 365

Windows endpoints

Intune

Defender

Endpoint management

Backup monitoring

Job description

Who We Are

PolyNovo is a disruptive medical technology company, headquartered in Melbourne. We design, develop, and manufacture innovative dermal regeneration solutions, using our patented bioabsorbable polymer technology NovoSorb®. Our lifesaving products have revolutionised the treatment of burns, major trauma as well as multiple emerging indications, and impacted the lives of over 70,000 patients globally. With a footprint in 46 countries and 300+ staff across a range of locations, PolyNovo continues to grow, and opportunity awaits. Learn more about PolyNovo by visiting our Website or our LinkedIn page.

About The Role

As a Systems Administrator at PolyNovo, you will play a key role in ensuring the smooth, secure and efficient operation of the company's end-user technology environment. Supporting employees across the business, you'll be responsible for onboarding new starters, managing devices and IT services, maintaining Microsoft 365 environments, and providing responsive technical support. This is a hands‑on role suited to someone who enjoys balancing day-to-day operational support with proactive system maintenance and continuous improvement activities.

Key Responsibilities

• Provision and manage user accounts, laptops, mobile devices and system access for new and existing employees.
• Deliver IT onboarding and induction activities for new starters.
• Manage the lifecycle of end-user devices, including procurement, deployment, refreshes and asset tracking.
• Monitor and maintain Microsoft 365 services, backups and system availability.
• Ensure workstation patching and compliance standards are maintained across the business.
• Support Microsoft Intune, Defender and endpoint management activities.
• Provide Level 1 technical support, including priority and executive user requests, while liaising with external managed service providers when required.
• Maintain and troubleshoot end-user devices, applications, mobile devices, connectivity and meeting room technology.
• Monitor and coordinate maintenance of CCTV and audiovisual systems.
• Manage IT inventory and equipment stock levels to support business operations.
• Maintain accurate IT documentation, support procedures, asset records and configuration information.
• Communicate proactively with stakeholders regarding incidents, service requests and planned IT activities.
• Contribute to compliance, quality, safety and continuous improvement initiatives.

Qualifications And Experience

• Bachelor's degree in Information Technology, Computer Science or a related technology discipline, or equivalent formal IT qualifications.
• Minimum 2 years' experience in a Systems Administrator, IT Support or similar role.
• Experience supporting end-user computing environments, including account administration, laptop deployment, mobile device management and user onboarding.
• Hands-on experience administering Microsoft 365 environments and Windows-based endpoints.
• Experience with device patching, system compliance, endpoint management and device refresh programs.
• Experience monitoring backups, conducting restoration testing and working with managed service providers.
• Proven experience maintaining IT documentation, asset records and operational procedures.
• Excellent communication and stakeholder management skills, with the ability to support both technical and non-technical users.
• Highly organised, self-motivated and able to manage multiple priorities in a fast-paced environment.
• Ability to work both independently and collaboratively within a small IT team.

Why PolyNovo?

• Multinational, ASX 300 listed and values-led business dedicated to redefining healing for the benefit of our patients
• Unique platform technology, an exciting pipeline of highly innovative products
• Diverse, inclusive and flexible workplace culture
• Career development opportunities and unlimited access to online learning
• Rewards platform with access to discounts at over 450+ Australian retailers
• Paid parental leave for primary and secondary carers, Nurture Days, and more
• Salary packaging including novated car leasing.

PolyNovo is committed to creating a workplace that values equity, diversity, and inclusion. We recognise and value that it is the sum of our parts our combined backgrounds, experiences and perspectives that allow us to succeed.

Learn more about PolyNovo at: https://au.polynovo.com/company/