IT Field Engineer

Palo Alto Networks; City of Hume; On-site; AUD 80,000 - 120,000; Full time

Job summary

Palo Alto Networks in Melbourne Office is seeking an enthusiastic IT Admin/Systems Engineer to join the infrastructure team. You will troubleshoot hardware and software issues, maintain critical IT systems, and work with senior staff to support Windows, MacOS, and cloud environments.

The role emphasizes learning automation, applying SOPs, and delivering reliable IT/AV support across Australia and New Zealand users onsite, with remote support for JAPAC regions.

Qualifications

• Professional degree or equivalent with 2–3 years experience, or 5–10 years total in IT.
• Solid understanding of Microsoft technologies, OS concepts, virtualization, and networking.
• Hands-on experience with Windows 11, MacOS, AD, Google Workspace, and office apps.

Responsibilities

• Provide first-line IT and AV support and troubleshoot routine infrastructure issues.
• Repair, maintain, and upgrade hardware and software per SOPs and runbooks.
• Assist with incident response and document actions taken in ticketing systems.
• Learn and apply automation scripts to improve operations under supervision.
• Collaborate with senior IT engineers to support a full-stack environment.

Skills

Windows administration

MacOS administration

Active Directory

Networking basics

Virtualization

Communication skills

Troubleshooting mindset

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Windows 11

MacOS

Google Workspace

Microsoft Office

VPN, AD, Imaging

Job description

At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Our Mission

At Palo Alto Networks , everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

We are looking for an enthusiastic IT Admin/Systems Engineer to join our infrastructure team. In this role, you will be primarily responsible for providing technical troubleshooting and resolution to all computer hardware and software issues while maintaining the positive, professional, customer service mind-set to serve your IT customers. You will also "learn the ropes" of a complex, full-stack environment. You will work closely with a senior technical staff of experts (Windows, Linux, VMWare, SQL, Storage) to learn how to support and maintain critical IT Infrastructure.

This is a foundational role for someone passionate about operations and automation, eager to apply classroom knowledge to real-world corporate policies and procedures.

This position is in our Melbourne Office and primarily supports Australia and New Zealand users onsite and other users in JAPAC regions remotely.

Your Impact

• Support & Maintenance: Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs).

• Guided Execution: Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with the guidance provided from senior IT & AV engineers.

• Policy Application: Apply company policies and procedures to resolve routine technical issues.

• Operational Assistance: You will provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems

• Learning Automation: Work under supervision to understand and execute existing scripts to increase operational efficiency.

Qualifications

• Professional Foundation: Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 2-3 years, or 5-10 years of relevant professional experience.

• Conceptual Knowledge: Fundamental understanding of Microsoft Technologies, MscOS, basic networking, and virtualization concepts.

• Hands-on Admin Experience: Recent hands-on technical support experience with Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices.

• Hands-on Event/AV Support Experience: Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support.

• Aptitude for Learning: A strong desire to learn Windows/Intune, MacOS/Jamf, VMWare ESX, Cloud environments (AWS/Azure), Video Conferencing systems, and automation tools.

• AI Curiosity: Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks.

• Soft Skills: Passion, drive, energy, and a great attitude! You should be comfortable following established practices as you develop your professional skill set.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.