System Specialist (Product Owner)

LDK Healthcare; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Free on-site parking

Novated leasing options

Staff discounts

Job summary

LDK Healthcare is seeking a System Specialist (Product Owner) to join our ICT team in Canberra or Brisbane. The role focuses on operating, configuring, and supporting SwiftPOS and RICI, with collaboration across business units to translate needs into practical system solutions.

You will help deliver outcomes within our Innovation and Business Transformation program, support key LDK projects, and work with vendors to ensure solutions align with how the business actually operates.

Qualifications

• Highly developed written and verbal communication skills.
• Proven attention to detail with a commitment to quality outcomes.
• Proven experience in the aged care industry.

Responsibilities

• Manage day-to-day system operations, configuration, access, and audits.
• Identify and implement system improvements and enhancements.
• Support users with system data, reporting, and insights.
• Maintain system documentation, training materials, and test cases.
• Deliver user training and partner with education teams on learning tools.
• Provide scheduled and ad-hoc reporting to operational and project teams.
• Manage end-user support tickets through to resolution.
• Support system upgrades, implementations, and vendor liaison.
• Assist with data validation, clean-up, and quality improvement initiatives.
• Provide responsive, solutions-focused ad-hoc support to staff and leaders.

Skills

Communication skills

Attention to detail

Aged care experience

Tools

SwiftPOS

RICI

Job description

LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture andguide every aspect ofeverything we do for our residents and ourteammembers.All LDK villages combine the best part of retirement living and agedcaretodeliver our uniqueOne Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

About the role

The System Specialist(Product owner) sits within LDK's ICT Team and is responsible for the operation, configuration, and support of LDK's systems. The role's primary focus is SwiftPOS and RICI (incident reporting), with support for other systems as required.

This is a collaborative, business facing role as much as a technical one. The System Specialist works closely with teams across LDK to understand their needs, support new initiatives, and translate business requirements into practical system solutions. They facilitate design with vendors, making sure solutions are fit for purpose and reflect how the business actually operates.

The role contributes to the delivery of key outcomes under LDK's broader Innovation and Business Transformation program and supports the successful delivery of key LDK projects.

We are open to candidates both from Canberra and Brisbane location.

Role responsibilities

• Manage day-to-day system operations, configuration, access, and audits.
• Identify and implement system improvements and enhancements.
• Support users with system data, reporting, and insights.
• Maintain system documentation, training materials, and test cases.
• Deliver user training and partner with education teams on learning tools.
• Provide scheduled and ad-hoc reporting to operational and project teams.
• Manage end-user support tickets through to resolution.
• Support system upgrades, implementations, and vendor liaison.
• Assist with data validation, clean-up, and quality improvement initiatives.
• Provide responsive, solutions-focused ad-hoc support to staff and leaders.

Qualifications, Experience and Skills

• Highly developed written and verbal communication skills
• Exceptional attention to detail and commitment to quality outcomes
• Proven experience in the aged care industry

Our Employee Value Proposition

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

• Competitive salary package
• Free on-site parking
• Purchased leave options, giving you the flexibility to take extra time off when you need it.
• Salary packaging with novated leasing options
• Rewards and retail discountsprogram
• Free daily coffee/tea/standard beverage for allstaff
• Continuous professional development and promotion opportunities
• Excellent company culture underpinnedby Love, Decency and Kindness (LDK)
• Beautiful workplaceenvironmentat all our villages
• On-site cafes andrestaurants available to staff
• Celebration of cultural events amongst staff and residents
• Employeereferral bonus and retention bonus