System Engineer Professional Services · AU Sydney

Ascom Holding AG; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company car

Job summary

Ascom is a global leader in Healthcare ICT, headquartered in Switzerland and active in 18 countries, and this System Engineer role sits within the Professional Services team. You will implement and support customer solutions that integrate with existing IT environments and provide Level 2 support across the product lifecycle.

Based in Australia, you will travel within the ANZ region, perform on-site installations, maintain high-quality documentation, and ensure long-term serviceability of

Qualifications

• Bachelor-level or higher qualification in System Engineering or related field.
• Experience in Systems Engineering or equivalent technical role.
• Familiarity with Ascom solutions is a plus, quick learner and problem-solver required.

Responsibilities

• Implementing and supporting technical customer solutions that integrate with existing IT environments.
• Providing Level 2 support (on-site and remote) across the product lifecycle to resolve technical challenges.
• Managing project tasks to ensure timely delivery and maintain customer satisfaction.
• Creating and maintaining high-quality documentation for traceability and long-term serviceability of deployed systems.
• Conducting on-site installations and system health checks.

Skills

Systems Engineering

Technical problem-solving

Customer-focused communication

Education

Tertiary qualification in System Engineering or Application Engineering

Tools

Ascom solutions familiarity

Job description

System Engineer – Help Build the Future of Connected Healthcare

Are you passionate about implementing technical solutions and supporting customers through innovative technology? Do you enjoy variety in your work and the flexibility of remote collaboration? If this sounds like you, then a System Engineer role at Ascom could be your next big move.

As a part of our Professional Services team, you’ll be instrumental in delivering tailored solutions that empower healthcare professionals to deliver exceptional care.

What You’ll Be Doing:

• Implementing and supporting technical customer solutions that integrate seamlessly with existing IT environments.

• Providing Level 2 support (on-site and remote) across the product lifecycle to resolve technical challenges.

• Managing your project tasks to ensure timely delivery and maintaining strong customer satisfaction.

• Creating and maintaining high-quality documentation for traceability and long-term serviceability of deployed systems.

• Conducting on-site installation and system health checks.

Why Join Ascom?

At Ascom, you’re not just filling a role, you’re building a career with impact. We believe in empowering our people and supporting their ambitions.

• Opportunities for growth: Advance through internal mobility, training programs, and participation in global and local projects.

• Tech that matters: Work on cutting-edge solutions in healthcare ICT, technology that truly makes a difference in people’s lives.

• Long-term commitment: Many of our team members have been with us for decades. We foster a supportive, innovative environment where careers thrive.

About You

You hold a tertiary qualification in System Engineering, Application Engineering, or a related discipline, with proven experience in a Systems Engineering or equivalent technical role. Familiarity with Ascom solutions is a plus, but if you're a fast learner and a tech problem-solver, we’d love to hear from you.

Additionally, you will also be able to:

• Travel within the ANZ region.

• Hold a valid driver's license as this position comes with a company car.

• Enjoy and excel at conducting on-site installations and comfortable in using tools as part of your role.

You’re collaborative, self-driven, and passionate about delivering solutions that have real-world impact.

Who We Are

We’re Ascom, a global leader in Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland and active in 18 countries, we’ve been enabling healthcare innovation for over 160 years, helping professionals support their communities through smarter technology.

Let’s build a better future for healthcare, together.

Learn more about us at www.ascom.com