System Engineer (FAE)

QNAP Systems; City of Melbourne; On-site; AUD 100,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking a Solution Consultant based in the Greater Sydney Area. In this full-time role, you will support end-to-end processes including presales, partner enablement, and post-sales support across Australia and New Zealand. Your technical expertise will drive solution adoption while collaborating with system integrators and managed service providers. The role is ideal for entry-level candidates looking to grow in IT services.

Qualifications

• Strong ability to collaborate with technical teams and customers.
• Experience in IT solutions and technical services.
• Entry-level role suitable for recent graduates.

Responsibilities

• Lead technical response for bids and RFPs.
• Prepare technical documentation tailored to use cases.
• Act as an escalation point for customer technical issues.
• Provide after-sales technical support.
• Collaborate with product teams for post-sales support.

Skills

Technical response for bids and RFPs

Solution briefs preparation

Customer service orientation

Technical issue resolution

Job description

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This is a full‑time role located in the Greater Sydney Area. The Solution Consultant plays a pivotal role in supporting QNAP’s end‑to‑end process including presales, partner enablement, and post‑sales support across Australia and New Zealand. This role bridges the gap between business needs and technical capabilities, driving solution adoption through strategic engagement with system integrators (SI), managed service providers (MSP), and enterprise customers.

Responsibilities

• Lead technical response for bids and RFPs, deliver technical validation, competitive positioning, and PoC process.
• Prepare solution briefs, architecture diagrams, and technical pitch decks tailored to vertical use cases.
• Collaborate with Account Managers to convert opportunities into successful deployments.
• Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.
• Provide strong customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance.
• Support after‑sales technical support and monitor Return Merchandise Authorization (RMA) cases.
• Collaborate with Product and Service teams to administer post‑sales support for customers.
• Coordinate with HQ support and R&D teams for escalated technical issues.
• Develop and deliver advanced technical enablement sessions for partner engineers.
• Create and maintain ANZ‑specific technical documentation.
• Perform system configuration, testing, and evaluation, address technical documentation and maintain the process and quality of document launches.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology
• IT Services and IT Consulting

Sydney, New South Wales, Australia – A$100,000.00–A$120,000.00