System Administrator - ServiceNow

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Job summary

The Reserve Bank of Australia in Sydney is seeking a ServiceNow System Administrator to join the MyService Platform Team. You will own core platform health, security and performance for a strategic enterprise ServiceNow instance supporting IT and business service delivery.

In this hybrid role, you will proactively monitor platform health, administer users and access, manage incidents, and configure workflows, forms and UI policies across modules.

Qualifications

• Proven experience as a ServiceNow System Administrator in a complex enterprise environment.
• Strong understanding of core platform administration, including security, access and instance management.
• Experience configuring workflows, business rules, forms and UI policies.
• ServiceNow Certified System Administrator required.

Responsibilities

• Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users.
• Administer core platform functions including users, roles, groups and security controls.
• Maintain platform stability through effective incident resolution, root cause analysis and preventative fixes.
• Support and maintain configurations including workflows, business rules, forms and UI policies across modules.
• Ensure platform security, compliance and adherence to governance standards.
• Support platform upgrades, patches and releases, including validation and impact assessment.
• Troubleshoot and resolve platform defects, working with internal teams and vendors where required.
• Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience.
• Contribute to continuous improvement through optimisation, standardisation and automation opportunities.

Skills

ServiceNow

Platform administration

Incident management

Security and access controls

Workflow/configuration

Stakeholder collaboration

Job description

• Hybrid work environment - 3 days in office
• Be the custodian of platform health, stability and security in a highly visible role
• Own the day-to-day health and performance of a complex ServiceNow platform supporting both IT and enterprise service delivery

About the business/role/team

You will be joining the IT Operational Services function within the Bank, supporting a strategic enterprise platform that underpins IT and business service delivery.

The ServiceNow System Administrator sits within the MyService Platform Team and reports to the ServiceNow Technical Lead. The team is responsible for platform governance, core administration, configuration and continuous improvement across ServiceNow.

This role focuses on the core platform layer, working closely with Business Analysts, developers, managed service partners, Configuration Analysts and Asset Analysts to ensure the platform remains stable, secure and performant.

About the role

• Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users
• Administer core platform functions including users, roles, groups and security controls
• Maintain platform stability through effective incident resolution, root cause analysis and preventative fixes
• Support and maintain configurations including workflows, business rules, forms and UI policies across modules
• Ensure platform security, compliance and adherence to governance standards
• Support platform upgrades, patches and releases, including validation and impact assessment
• Troubleshoot and resolve platform defects, working with internal teams and vendors where required
• Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience
• Contribute to continuous improvement through optimisation, standardisation and automation opportunities

About you

• Proven experience as a ServiceNow System Administrator in a complex enterprise environment
• Strong understanding of core platform administration, including security, access and instance management
• Experience supporting multiple modules
• Hands on experience configuring workflows, business rules, forms and UI policies
• Strong troubleshooting and problem-solving capability with a proactive mindset
• Experience monitoring platform health and managing incident resolution end to end
• Ability to work collaboratively with technical teams, vendors and business stakeholders
• ServiceNow Certified System Administrator required

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives

We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.

We are committed to making the recruitment process fair and equitable for all our candidates.